Sales Operations Lead

We are seeking a skilled and proactive Zoho CRM Administrator who will be responsible for the end-to-end management, implementation, and maintenance of Zoho CRM. This role will act as the go-to person for all Zoho-related requirements, including troubleshooting, report generation, customization, and process optimization, ensuring seamless operations for the sales and management teams.

Key Responsibilities:

• Administer, configure, and maintain Zoho CRM to ensure optimal performance.
• Implement new Zoho modules/features as per business requirements.
• Generate, customize, and share MIS reports (e.g., NowMaker reports) on demand.
• Troubleshoot and resolve Zoho CRM issues promptly, coordinating with Zoho support when necessary.
• Update, modify, and optimize Zoho CRM workflows, automation, and fields based on team needs.
• Support the sales head with accurate and timely reporting for performance tracking and decision-making.
• Maintain data hygiene, accuracy, and compliance within the CRM.
• Train team members on Zoho CRM functionalities and best practices.

Required Skills & Qualifications:

• Proven experience (3-6 years) in Zoho CRM administration or MIS roles.
• Strong understanding of Zoho CRM modules, workflows, and customization.
• Hands-on experience with Zoho reporting tools, especially NowMaker.
• Ability to troubleshoot and resolve CRM issues independently.
• Strong analytical skills with attention to detail.
• Excellent communication and coordination skills.
• Zoho CRM certification preferred and any experience in integrating Zoho CRM with other Zoho apps or third-party tools.