We at Pine Labs are looking for those who share our core belief - Every Day is Game day. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.
Role Overview
We are looking for a highly driven and detail-oriented Sales Operations Intern to support our PACB and Hospitality business. The role will focus on enabling merchant acquisition, onboarding, and go-live processes by working closely with sales, product, tech, and operations teams.
This role is ideal for someone who is process-driven, comfortable with data and coordination, and eager to gain hands-on experience in a fast-paced fintech environment.
The Responsibilities we entrust you with :
1. Lead Management & Creation
- Identify and create qualified merchant leads across PACB and Hospitality segments
- Maintain and update lead pipelines in CRM systems
- Support the sales team with data enrichment and opportunity tracking
2. Merchant Onboarding & Documentation
- Coordinate collection and verification of merchant onboarding documents
- Maintain organized records and ensure completeness of onboarding documentation
- Assist in compliance checks and process adherence
3. JIRA & Workflow Management
- Create and manage JIRA tickets for merchant onboarding and issue tracking
- Coordinate with tech/product teams to ensure timely resolution of tickets
- Track progress and provide status updates on open requests
4. Merchant Go-Live Coordination
- Drive end-to-end coordination for merchant activation
- Work closely with internal stakeholders (Sales, Tech, Ops, Compliance) to ensure smooth go-live
- Ensure all dependencies are completed before activation
5. Query Resolution & Stakeholder Coordination
- Act as a central SPOC for resolving operational queries
- Follow up with internal teams to close pending items
- Ensure timely communication and escalation of critical issues
What matters in this role:
- Strong attention to detail and organizational skills
- Good communication and stakeholder management abilities
- Basic understanding of Excel/Google Sheets and CRM tools
- Ability to manage multiple tasks and timelines simultaneously
- Prior exposure to operations, fintech, or customer handling roles is a plus
- High ownership and accountability
- Problem-solving mindset with proactive follow-ups
- Ability to work in a fast-paced, cross-functional environment
What You'll Gain
- Exposure to fintech/payment operations (PACB & Hospitality ecosystem)
- Hands-on experience in merchant onboarding and go-live processes
- Opportunity to work closely with sales, product, and tech teams
What we Value in Our people:
- You take the shot: You Decide Fast and You Deliver Right.
- You are the CEO of what you do: you show ownership and make things happen.
- You own tomorrow: by building solutions for the merchants and doing the right thing.
- You sign your work like an artist: You seek to learn and take pride in the work you do.
