Sales Operations Executive(Order-to-Cash)

JOB DESCRIPTION

Sales Operations Executive

EV Chargers Division · Sales Operations – Order-to-Cash

Position Details

Experience: 3 – 6 Years

Division: EV Chargers Division

Function: Sales Operations – Order-to-Cash

Reports To: Sales Head

Role Overview

The Sales Operations Executive will be embedded within the EV Chargers business team, acting as the key link between Sales, customers and Finance across the order-to-cash cycle. The role owns the commercial health of customer accounts after the sale — from invoice tracking and customer engagement through to timely revenue realisation — and provides regular business insights on customer accounts and cash flow to the central Finance team.

Key Responsibilities

1. Own the post-sale order-to-cash cycle for EV Chargers customers; track billing status, invoices and account balances to ensure revenue is realised on time.
2. Build strong customer relationships through regular calls, emails and site visits, driving timely payment closure within agreed commercial terms.
3. Reconcile customer receipts against bank statements and match them to open invoices, keeping customer accounts accurate in the system.
4. Prepare and share sales operations MIS and dashboards — account ageing, payment status and customer-wise outstanding — with the central Finance team.
5. Partner with Sales and Finance teams to resolve billing queries, credit notes and commercial deductions, ensuring a smooth customer experience.
6. Flag at-risk customer accounts early to the central team, with complete documentation and recommended next steps.
7. Maintain accurate records of customer transactions, communications and payment commitments in SAP.

Required Skills & Qualifications

• 3–6 years of hands-on experience in sales operations, order-to-cash, accounts receivable or commercial operations, preferably in a B2B environment.
• Proficiency in SAP – specifically the AR module, posting of incoming payments, and related transaction processing.
• Strong customer-facing communication and negotiation skills; confident handling commercial discussions directly with clients.
• Solid understanding of invoicing, credit terms, deductions, and bank reconciliation.
• Ability to build and present accurate, timely MIS reports and data-driven insights.
• Graduate / B.Com / MBA (Finance or Sales & Marketing) preferred. Knowledge of GST invoicing and TDS deductions is a must.

Preferred Attributes

• Result-oriented
• Detail-oriented
• Self-driven with strong follow-through
• Collaborative, cross-functional team player
• EV / infrastructure sector experience (preferred)