Sales Operations Executive

Informa Markets, a division within Informa, creates global platforms for industries. We organise over 500 large-scale branded and transaction-oriented events in 14 specialist markets. These are typically not-to-be-missed annual events where buyers and sellers build relationships, see and show products and do business.

We also provide year-round online platforms where companies showcase their businesses and products and buyers conduct research, generating valuable leads, and we provide data and digital content that supports the flow of knowledge and transactions in markets.

Job Description

The role will be based at Bugis Junction office.

We are hiring a Sales Operations Executive for our Sales Operations team in Singapore.

The Sales Operations Executive will primarily support Sales team(s), which could be selling multiple events/products across regions. They will provide structured sales administration, Salesforce (CRM) support, data analysis & investigation, reporting, data management & floorplan management. The role will drive consistency and quality in the Sales teams and act as a key link between multiple stakeholders at a given time. Being able to prioritize tasks would be essential due to the multiple events that's being required to handle. Attending events local/overseas to support Sales & Operations team to ensure the smooth success of the event.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

Sales Administration & Team Support

• Sales enabling administration including issuing sales contract and invoice, payment collection and floorplan management
• Monitor sales figures and remind relevant sales persons/offices to follow up on outstanding contract/payment for responsible event(s)
• Ensure customer queries are answered and/or resolved in a timely manner
• Manage the distribution of the exhibitor manual order forms and be the point of contact for responsible event(s)
• Provide necessary forms for: sales, stand upsells, promo opportunities, catalogue (publishing events) and facilities forms for online customer tools
• Act as key liaison point with Event Operations team for customer data and Event floor plan queries

Prioritizing tasks and eye for details

• Where required, support Event team in organisation of sales events
• CRM (Salesforce) / invoicing system (EMS) support to sales teams
• Serve as Subject Matter Experts (SME) on Salesforce.com business process for sales teams, cross training and sharing knowledge
• Support data entry into invoicing system and Salesforce.com and ensure accuracy through period analysis

Reporting, Data Analysis & Investigation

• Perform Salesforce (CRM) reporting and ad-hoc reports as requested
• Where relevant manage integration of International Joint Venture reports
• Support Sales team with proactive insight and trend analysis

Testing & Improving Salesforce Development

• Act as liaison between Sales team and CRM team to gather regular system feedback
• Help identify priorities for development and gather requirements
• Perform User Acceptance Testing

Qualifications

• University Bachelor's Degree / University of Business Admin / Applied Sciences qualification
• Minimum 1 years of sales support experience across international regions and cultures
• Strong organization, time management skills and ability to work with senior internal stakeholders
• Experience of data analysis and manipulation
• Ability to proactively handle and respond to internal & external stakeholders
• Interpersonal skills, confident personality, high level of enthusiasm

OTHER PREFERRED ATTRIBUTES:

• Experience with Salesforce (Sales Cloud) will be an advantage
• MS Office

Additional Information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here's some of what you can expect when you join us. But don't just take our word for it – see what our colleagues have to say at LifeAt.Informa.com

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
• Broader impact: take up to four days per year to volunteer, with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves
• Time out: annual leave plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• A flexible range of personal benefits to choose from, plus company funded private medical cover
• Strong wellbeing support through EAP assistance, mental health first aiders and more
• Recognition for great work, with global awards and kudos programmes
• As an international company, the chance to collaborate with teams around the world

We're not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here.