Sales Operations Analyst

Role Overview

The Demo Matching Executive is responsible for ensuring that all demo requests are successfully matched with the right tutor at the right time. The role involves close coordination with the Sales Team and tutors, managing demo schedules, and proactively convincing tutors to take up available demos.

Key Responsibilities

• Coordinate closely with the Sales Team to understand upcoming demo requirements, student preferences, and schedules.
• Match students with suitable tutors based on subject, availability, expertise, and student requirements.
• Communicate with tutors and confirm their availability for demos.
• Proactively convince and motivate tutors to take up demos, especially during high-demand or last-minute requirements.
• Maintain a strong pool of active tutors who are available for demos.
• Ensure demos are assigned quickly and with minimal delays.
• Follow up with tutors to confirm demo attendance and avoid last-minute drop-offs.
• Coordinate with Sales and tutors in case of rescheduling, cancellations, or changes in requirements.
• Track demo allocation, tutor acceptance, and completion status.
• Identify recurring tutor availability gaps and work with the team to improve demo coverage.
• Maintain accurate records of demo assignments and ensure smooth handover between Sales and tutors.

Key Performance Indicators (KPIs)

• % of demos successfully assigned
• Demo allocation turnaround time
• Tutor acceptance rate
• Demo completion rate
• Number of unassigned/cancelled demos
• Tutor availability and engagement
• Coordination efficiency with the Sales Team