Job Title: Sales Operations Executive
Location: Mumbai
Company: upGrad
About upGrad
About upGrad Founded in 2015, upGrad is Asia's largest integrated Learning, Skilling, Workforce Development, and Placement company. Its offerings include online and hybrid degrees, study abroad programs, certifications, bootcamps, and doctorates for working professionals. Through its B2B arm, upGrad also provides enterprise training, recruitment, and staffing services. With 10M+ learners across 100+ countries, 300+ global university partners, 2500+ pathway connections, and 20,000+ recruitment partners, upGrad continues to empower careers worldwide.
Roles & Responsibilities
- Support the sales team with day-to-day operational activities.
- Maintain and manage sales data, reports, and dashboards.
- Track sales performance metrics and prepare MIS reports.
- Coordinate with internal teams for smooth sales operations and lead management.
- Ensure accurate data entry and CRM management.
- Assist in sales planning, forecasting, and process improvements.
- Monitor lead allocation and follow-up processes.
- Resolve operational issues faced by the sales team in a timely manner.
- Maintain documentation related to sales processes and performance.
Required Skills
- Strong knowledge of MS Excel and reporting tools.
- Good analytical and problem-solving skills.
- Excellent communication and coordination abilities.
- Experience working with CRM tools is preferred.
- Ability to manage multiple tasks in a fast-paced environment.
Eligibility Criteria
- Graduate in any discipline.
- 2+ years of experience in Sales Operations / MIS / Backend Sales Support.
- Experience in EdTech, Banking, Telecom, or BPO industry preferred.
Preferred Qualities
- Detail-oriented and process-driven.
- Strong organizational skills.
- Team player with a proactive approach.
Why Join upGrad
- Opportunity to work with one of Asia's leading EdTech organizations.
- Dynamic and fast-paced work environment.
- Career growth and learning opportunities.
- Exposure to high-impact business operations.
Important Details
- Work Mode: 6 Days working
- Working Hours: 10:30 AM to 7:30 PM
- Job Location: Andheri (Marol), Mumbai
