Job Description:
We are seeking a dynamic and motivated Sales Officer / Sales Executive to join our team. In this role, you will be responsible for driving retail sales, managing relationships with dealers and distributors, and ensuring the smooth opening of new dealers. You will also handle queries and provide top-notch customer service to ensure customer satisfaction and contribute to business growth.
Key Responsibilities:
Retail Sales:
- Achieve monthly, quarterly, and annual sales targets set for the assigned region.
- Promote and sell the company's products to customers through various retail channels.
- Develop and maintain strong relationships with retail clients to drive repeat business.
- Monitor market trends and competitors to identify opportunities for sales growth.
Dealer & Distributor Handling:
- Build and maintain relationships with existing dealers and distributors.
- Regularly visit dealers to provide product updates, support, and ensure consistent stock availability.
- Train and guide dealers/distributors on product features, sales techniques, and promotional activities.
- Address and resolve issues that may arise between the company and its dealers/distributors.
New Dealer Opening:
- Identify and approach potential dealers for new business opportunities.
- Conduct market research to locate suitable locations for new dealerships.
- Oversee the process of opening new dealerships, including site selection, product training, and initial stock setup.
- Ensure smooth onboarding and provide ongoing support to new dealers.
Handling Queries:
- Address and resolve customer queries or concerns in a timely and professional manner.
- Provide product information, sales support, and after-sales assistance to customers, dealers, and distributors.
- Ensure that all customer queries are resolved to their satisfaction, enhancing the overall customer experience.
Reporting and Documentation:
- Maintain accurate and up-to-date records of sales, dealer interactions, and customer queries.
- Submit regular reports to senior management on sales performance, market trends, and competitor activities.
- Ensure compliance with all internal sales processes and documentation requirements.
Qualifications and Skills:
- Proven experience in sales, preferably in retail, distribution, or a similar industry.
- Strong communication and negotiation skills.
- Ability to build and maintain strong business relationships.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Self-motivated with a results-oriented approach.
- Ability to handle multiple tasks and manage time effectively.
- A customer-centric mindset with a focus on problem-solving and satisfaction.
Education:
- Bachelor's degree in business, Marketing, or a related field (preferred).
Experience:
- Minimum of 2-3 years of experience in sales or a similar role.
