Group Company: AU Small Finance Bank Limited
Designation: Sales Officer MBL/ Relationship Manager MBL
Office Location: 6th Floor, Dhan Trident Building, Opposite satya Sai School, Satya Sai Square, Indore MP - 452010
Position description: Generate fresh Business and service existing clients
Key Roles & Responsibilities
Customer Acquisition & Lead Generation: Proactively identify and acquire new clients through field visits, networking, and cold calling.
Sales Targets Achievement: Achieve monthly and quarterly sales targets for products or services.
Relationship Management: Maintain strong, long-term relationships with micro-business owners, ensuring high customer satisfaction.
Product Presentation & Guidance: Explain product features, eligibility, and benefits clearly to prospective clients.
Documentation & Onboarding: Collect necessary documentation, ensure compliance with company policies, and facilitate smooth onboarding or loan disbursals.
Market Analysis & Reporting: Analyze sales data, track competitors, and submit daily or weekly sales reports.
Required Skills
Strong Communication & Negotiation: Ability to persuade and build trust with small business owners.
Resilience & Field Work: Willingness to operate in a fast-paced environment and handle rejections.
Required Work Experience
- Industry: BFSI
- Role: Sales Executive, Sales Officer, Customer Service Executive/Officer, Relationship Executive/Officer
- Years of experience: 0 to 3
Key Performance Indicators: Business Volume, Average Ticket size, Boarding rate
Required Competencies
- ownership and accountability for results
- Customer-centric mindset and actions
- adept at handling digital business apps and software
- hard work and detail-orientation
- eager to learn and grow as a banking professional
- positive mindset, ethical and high integrity
- Bias for Action and Urgency
Required Knowledge
- Aptitude for lead generation
- Target Market Knowledge - Local Area geography familiarity
- Familiarity with Digital applications
- Detailed data collection/recording
Required Abilities
- Physical:
- Physical fitness
- Ability to do extensive field travel/work
- Ability to handle work pressure and demanding clients
- Other:
- Valid Two-Wheeler Driving License
- Personal 2-wheeler
- Own Smartphone
- Positive reference check and clear civil report
Work Environment Details: 90% - Field, 10% - Office
Specific Requirements
- Travel: High
- Vehicle: 2-wheeler
- Work Permit: In office with field work
