Sales & Marketing Associate

Company Description

First Connect Worldwide LLC (INDIA) is a licensed freight broker company providing exhaustive transportation and logistics services throughout the USA. With years of experience, the company guarantees seamless and efficient shipping solutions. Our team, consisting of highly trained professionals, manages shipments diligently, ensuring safety and meeting customer expectations, regardless of the shipment size and destination. Committed to customer satisfaction, First Connect Worldwide is a proud member of the Intermodal Association of North America, BlueBook, Transportation Intermediaries Association, and Transport and Logistics Counsel. Our dedication to top-tier logistics solutions and freight brokerage services has garnered us positive customer feedback and a top rating in the industry.

Role Description

The sales & marketing associate in a freight brokerage company plays a vital role in supporting the sales and logistics operations. This position bridges the gap between account executives, operations, customers, and carrier partners. The coordinator is responsible for managing customer inquiries, assisting with freight quotes, preparing sales documentation, and ensuring smooth coordination of freight movement. The goal is to provide excellent customer service, maintain organized communication, and support the sales team in achieving revenue goals.

Key Responsibilities:

• Support freight brokers and sales executives with day-to-day sales activities.
• Assist with quoting and coordinating shipments with carriers and customers.
• Track shipments and provide status updates to customers and internal teams.
• Communicate with carriers to confirm availability, rates, and transit times.
• Prepare documents such as rate confirmations, bills of lading (BOL), and shipment schedules.
• Help generate and maintain reports on sales performance, customer activity, and KPIs.
• Provide high-level customer service and resolve issues or delays proactively.
• Coordinate with accounting for billing and invoice reconciliation related to sales.
• Maintain organized records of quotes, contracts, and shipment history.

Qualifications:

• Bachelor's degree in business, logistics, or a related field preferred.
• 03 years of experience in an edtech, telesales, logistics transportation, or freight brokerage environment preferred.
• Freshers can also apply
• Familiarity with freight types (LTL, FTL, and intermodal) and logistics terms is a plus.

Skills:

• Strong organizational and multitasking abilities.
• Excellent verbal communication skills.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Ability to work under pressure and meet tight deadlines.
• Strong attention to detail and accuracy in data entry and documentation.
• Team player with a customer-focused attitude.