Sales Manager - Rooms

As a Sales Manager, you will be responsible for performing the following tasks to the highest standards:

• Complete all assigned Hilton University training courses promptly and pass the required assessments.
• Demonstrate thorough knowledge of all hotel products, services, and related activities.
• Promote and sell all hotel products, including but not limited to guestrooms, catering, and banquet services.
• Achieve sales targets and fulfill related tasks set by the hotel's leadership.
• Develop and execute sales plans, maintaining and growing accounts in assigned regions or industries.
• Understand client needs through proactive sales efforts (phone calls, face-to-face meetings, site inspections).
• Prepare accurate quotations, issue contracts, and ensure timely follow-up.
• Conduct hotel tours for prospective clients and business partners.
• Manage bookings through the hotel's reservation system.
• Issue team work orders accurately, ensuring internal departments are informed of client requirements.
• Build and maintain strong relationships with clients; ensure client profiles and preferences are updated regularly.
• Promote Hilton properties within the broader Hilton network to clients.
• Collect and share market intelligence and competitor analysis with the Sales Team.
• Monitor and report on competitor activities, including product launches, key accounts, and promotional offers.
• Welcome and host VIP guests, key clients, and team leaders during hotel visits and stays.
• Motivate, guide, and train team members, ensuring high performance.
• Facilitate effective communication between Sales and Operations teams to ensure flawless event execution.
• Manage guest feedback or complaints with a focus on timely resolution and service recovery.
• Maximize sales at every opportunity and accurately forecast team and banquet revenues.
• Provide support and guidance to junior sales staff in preparing team quotes and contracts.
• Participate actively in marketing planning and execution to achieve departmental budgets.
• Create new hotel products and experiences based on market demand.
• Organize client engagement initiatives, including in-house experiences and external team-building activities.
• Regularly analyze source markets and develop plans to expand channel distribution.

Note: Management reserves the right to amend or supplement the job description as needed.

What Are We Looking For

A Sales Manager serving Hilton Brands is always working on behalf of our guests and team members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that include:

• Minimum 2-4 years of experience in a similar role within a 4-star or 5-star hospitality environment.
• Excellent English communication skills, both written and spoken.
• Strong organizational and administrative abilities.
• Proficient in hotel property management and reservation systems.
• Self-motivated with a proactive approach to business development.
• Ability to work under pressure and meet deadlines.
• Outstanding interpersonal skills and a passion for relationship-building.
• Strong market knowledge with a commitment to staying updated on industry trends.
• Team leadership skills with the ability to mentor and motivate.
• Flexible, resilient, and committed to continuous improvement.
• High standard of professional presentation and conduct.