Position Overview:
- Proactively solicit and handle sales opportunities.
- Ensure proper and timely turnover of business for service delivery.
- Lead day-to-day sales activities, focusing on building long-term, value-based customer relationships.
- Achieve personal sales goals.
Candidate Profile:
- Education and Experience:
- 2-year degree in Business Administration, Marketing, Hotel and Restaurant Management, or related field + 3 years of experience in sales/marketing, OR
- 4-year bachelor's degree in business administration, Marketing, Hotel and Restaurant Management, or related field + 1 year of experience in sales/marketing.
Core Work Activities:
Building Successful Relationships that Generate Sales Opportunities:
- Collaborate with off-property sales channels to ensure coordinated sales efforts.
- Build and strengthen relationships with existing and new customers to enable future bookings.
- Engage in sales calls, entertainment, FAM trips, trade shows, etc.
- Develop community relationships to expand the customer base for sales opportunities.
- Manage relationships with key internal and external stakeholders.
- Provide accurate, complete, and effective turnover to Event Management.
Managing Sales Activities:
- Participate in sales calls with team members to acquire new business or close on business.
- Execute operational aspects of booked business (e.g., generating proposals, writing contracts, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue:
- Identify new business opportunities to achieve revenue goals.
- Understand overall market dynamics, including competitors, economic trends, supply and demand, and use this knowledge to sell effectively.
- Close the best opportunities based on market conditions and location needs.
- Understand the target customer's needs and concerns to offer better business solutions.
Providing Exceptional Customer Service:
- Support the company's service and relationship strategy to drive customer loyalty.
- Ensure service excellence throughout customer experiences to grow the share of accounts.
- Execute and support company customer service standards.
- Provide excellent customer service consistent with company standards.
- Set a positive example for guest relations.
- Interact with guests to obtain feedback on product quality and service levels.
Additional Information:
- Marriott International is an equal opportunity employer.
- Committed to diversity and inclusion.
- Non-discrimination on any protected basis (disability, veteran status, etc.).
