The Sales Manager (MICE & Corporate) develops sales leads, conduct sales engagements, manages sales channels and monitors customer acquisition programmes. Achieve sales growth through analyses market trends and develops sales plans to expand sales channels and clientele base.
Core Responsibilities
- Develop measures to strengthen guest and/or customer portfolios
- Analyze competitor landscape and customer demand to identify sales opportunities
- Propose sales channels and network expansion plans
- Review sales performance and evaluate effectiveness of sales strategies to improve sales
- Manage sales channels to optimize sales
- Monitor customer acquisition programmes
- Handle escalated guests and/or customers enquiries and requests
- Develop consultative selling and upselling strategies to identify guests and/or customers needs and increase sales
- Conduct hotel inspections for clients
- Prepare and present sales proposals and quotations
- Conduct negotiation of sales contracts
- Lead follow-up with customers to close sales
- Prepare customized sales contracts in accordance with agreed terms and conditions
- Collaborate with relevant departments to meet guests and/or customers requirements in the sales contracts
- Develop action plans for guests and/or customers requests that deviate from signed sales contracts
- Lead resolution of escalated guests and/or customers feedback and concerns
- Prepare regular and ad-hoc sales-related reports for management reviews
- Support budget forecasting processes for the department
- Manage financial budgets in accordance with departmental work plans
- Guide staff in the conduct of sales engagements
