Sales Manager-Leisure

Operational

.Ensures professional leisure sales calls using Hyatt's Consultative Selling principles and SMART Selling philosophies.

.Carefully plans leisure sales calls with defined objectives to maximize conversion and guest satisfaction.

.Maintains a detailed knowledge of hotel facilities, features, and services, with emphasis on leisure offerings and experiences.

.Conducts extensive competitor research and maintains excellent product knowledge of the hotel's leisure packages and services.

.Systematically and efficiently calls on allocated leisure accounts within the location, reporting findings and opportunities to the Director of Sales.

.Pre‑qualifies and targets leisure prospects, utilizing the Delphi database to develop effective solicitation strategies that increase the hotel's leisure market share.

.Professionally conducts routine telemarketing activities to identify new leisure business opportunities and follows up on sales leads to convert prospects.

.Meets and greets VIP leisure guests upon arrival and departure, ensuring personalized recognition and care.

.Plans and makes leisure sales trips to current and potential clientele to explore new business opportunities in the leisure segment.

.Entertains and conducts hotel inspections for leisure representatives and delegates whenever required.

.Establishes strong contacts to source information regarding planned and upcoming leisure functions, events, and travel trends.

.Assists Sales Buddy to follow up on all leisure‑related matters in their absence, ensuring continuity of service.

.Reviews and constantly seeks productivity improvements through streamlining leisure sales processes and taking work out of the system where appropriate.

.Implements all leisure sales action plans related to responsibility areas as outlined in the hotel's marketing plan.

Financial

.Achieves the monthly and annual personal target contributing to the Sales revenue.

.Develops and reviews Personal Business Plan which is linked to the Hotel's Annual Business Plan.

Marketing

.Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel.

.Constantly monitors and evaluates local, national and international market trends, and the competitor hotels sales initiatives, in order to make sure the hotel's sales remain competitive and cutting edge.

.Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications.

Personnel

.Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication.

.Assists in the recruitment and selection of Sales associates if required.Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates.

.Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department's grooming standards.

.Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

.Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals.

.Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers.

.Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

.Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt's Values and Culture Characteristics.

.Supports the implementation of changes as a result of the Associate Opinion Survey.

Administration

.Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times.

.Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel.

.Establishes an efficient trace file to ensure that all business booked is properly tracked.

.Submits Sales report to Director of Sales in a timely manner.

.Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation.