What will you be doing
As the Sales Manager, you will play a critical role in leading and supervising the Sales Team to ensure the successful promotion and sales of all hotel products, including rooms, catering, banquets, and more. You will manage Corporate, FIT, M.I.C.E., Social, and Tour Travel events, ensuring the department operates smoothly and efficiently. Your primary responsibilities include:
- Sales and Promotion: Responsible for the promotion and sales of all hotel products. Develop and implement sales plans with the approval of the Director of Sales or Commercial Director.
- Target Achievement: Meet and exceed sales targets and related tasks set by the hotel, contributing to revenue growth.
- Customer Relations: Develop and maintain strong relationships with customers in your designated region or industry. Understand their needs through direct communication (telephone, face-to-face visits, etc.), and translate these into sales opportunities.
- Quotations and Contracts: Efficiently produce quotations, send contracts to customers, and follow-up promptly to secure bookings.
- Hotel Operations: Utilize the hotel reservation system to book rooms, banquet venues, and other services. Ensure that relevant departments receive the necessary work orders for seamless execution.
- Client Engagement: Organize hotel tours for potential clients and provide detailed information to clients, helping them make informed decisions.
- Competitor Analysis: Collect and analyze market and industry information, including competitor product offerings, customer feedback, and promotional activities. Share this data with the Sales team to stay competitive and capture new business.
- Client Welcome: Welcome key customers, team leaders, and VIPs during their visits to the hotel, ensuring they receive top-notch service.
- Team Management: Motivate and train the Sales team, ensuring that all employees perform well and align with department goals. Provide guidance and supervision as needed.
- Cross-Department Coordination: Ensure effective communication between the Sales team and the hotel Operations team. Assist in coordinating events and follow-up on banquet or meeting operations.
- Revenue Forecasting: Maximize sales opportunities and accurately forecast team and banquet revenue, ensuring financial goals are met.
- Marketing Plans: Actively participate in developing marketing strategies and collaborate with the team to achieve set budgets.
- Customer Experience: Organize customer experience events and team-building activities for key or potential clients to strengthen relationships and foster loyalty.
- Strategic Development: Regularly analyze the composition of tourist source cities and create development plans to expand market reach.
What are we looking for
To successfully fill this role, you should maintain the following qualities and skills:
- Sales Experience: Previous experience in a sales role, preferably in the hospitality or related industry.
- Market Knowledge: Strong understanding of the competitive landscape, including key customers, promotional activities, and industry trends.
- Communication Skills: Excellent verbal and written communication skills, with the ability to interact with clients, senior management, and team members effectively.
- Leadership: Ability to motivate, train, and manage a sales team, ensuring high performance and alignment with hotel goals.
- Negotiation Skills: Strong negotiation skills, with the ability to secure deals that benefit both the client and the hotel.
- Organizational Skills: Strong organizational and time-management skills, able to manage multiple projects and priorities effectively.
- Goal-Oriented: Proven track record of achieving sales targets and maximizing revenue.
- Problem Solving: Ability to handle guest feedback and complaints, finding effective solutions that enhance customer satisfaction.
- Team Player: Ability to collaborate with other hotel departments to ensure seamless service delivery for clients.
This role requires a proactive individual with a passion for sales, customer service, and achieving business results. You should be driven, results-oriented, and capable of leading a team while maintaining strong client relationships.
