Achieve Business Targets & financials for Loyalty Personal Loans and any other Product/ assigned responsibility that the company may enter into.
Team Handling of Sales Executives and Channel Associates.
Relationship Management with existing internal stakeholders, End to end co-ordination with the Credit Teams, Operation Teams, Product Teams for sourcing of leads, improvement of existing processes, disbursements, customer approvals, clearing of discrepancies.
Maintaining the Basic Standard Operating Processes (SOP), policies & Hygiene, laid down by the company.
Controlling the FEMI (First Equated Monthly Instalment), SEMI (Second Equated Monthly Installment), TEMI (Third Equated Monthly Instalment) of each loan and hence controlling delinquency for the assigned location.
Ensure to keep the Non-performing Loans and Post Disbursal Documents pendency percentage under control.
Ensure TAT & Accuracy for enhanced customer experience.
Ensure that all the cases are First Time Right.
Educate the customer specifically on not to bounce their EMIs.
Manage all customer grievance / customer issues pertaining to the loan disbursal.
All responsibilitiesshould be performedas per theCompany Values andguidelines mentioned in the Company policies,as applicable and within the parameters of Company Code of Conduct.
Candidate Profile Required
Post Graduate preferred with 3-5 Years of relevant work experience.
Prior experience in channel management for similar product
