Job Requirements
Role/ Job Title: Area Head - Commercial Vehicles
Business: Retail Banking
Function/Department: Retail Banking
Job Purpose
Sales Manager Commercial Vehicles is responsible for sourcing Commercial Vehicles business from the bank's existing customer base. This role focuses on relationship management, cross-selling, and customer engagement to drive business growth and profitability. The position requires strong coordination with internal teams and a commitment to delivering high service standards while ensuring compliance with regulatory norms.
Roles & Responsibilities
- Generate Commercial Vehicles leads through internal channels including branches, relationship managers, call centres, and loan centres.
- Engage with existing customers to understand financial needs and offer suitable Commercial Vehicles.
- Conduct customer meetings to assess eligibility, financial standing, and property documentation.
- Ensure smooth processing of applications, documentation, and disbursement coordination.
- Deliver timely support and personalized service to enhance customer satisfaction.
- Achieve monthly, quarterly, and annual sales targets through cross-sell initiatives.
- Track and report sales performance, pipeline status, and market feedback to senior management.
- Ensure adherence to internal processes, audit guidelines, and regulatory compliance.
- Coordinate with credit, operations, legal, and technical teams for efficient loan processing.
Secondary Responsibilities
- Maintain strong knowledge of Commercial Vehicles products, lending norms, and documentation.
- Identify and convert sales opportunities from existing customer relationships.
- Promote digital enablement to fulfill customer needs holistically.
- Demonstrate excellent communication, presentation, and interpersonal skills.
- Ensure effective cross-functional coordination and relationship management.
- Utilize banking systems and customer management platforms efficiently.
Education
- Graduate Degree: Any stream
- Postgraduate Degree: Any stream (preferred)
- Professional Certifications: Preferred but not mandatory
Experience
- 27 years of relevant experience in BFSI, preferably in retail lending and customer engagement.
- Role Level: Manager / Senior Manager
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