Sales Director – Call Center (E-commerce / Direct Sales)
Location: Thane
Work Mode: 100% On-site
Experience: 8+ Years
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Role Overview
We are looking for a dynamic and result-oriented Sales Director – Call Center to lead and scale outbound telesales operations in India. This role will be responsible for driving revenue growth, managing large sales teams, optimizing call center performance, and building a high-performing sales culture.
The ideal candidate should have strong experience in outbound telesales operations, team leadership, KPI management, coaching, and sales process optimization.
Key Responsibilitie
- sLead the daily operations of the outbound sales call center to achieve business target
- sDevelop sales processes, SOPs, and operational policie
- sDefine and track KPIs for telesales team
- sCreate effective sales scripts, campaigns, and promotional strategie
- sMonitor call quality, team productivity, and customer interaction
- sAnalyze sales data and operational metrics to improve efficiency and conversion
- sConduct performance reviews, coaching, and training session
- sHandle escalated customer concerns and complex operational issue
- sDrive employee engagement, motivation, and retentio
- nManage workforce planning, hiring, and performance managemen
- tPrepare daily and weekly sales performance report
- sCollaborate closely with senior leadership on business growth strategie
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Required Skills & Experien
- ceGraduate in any discipline (10+2+3 education syste
- m)8+ years of experience in outbound telesales/call center operatio
- nsMinimum 6 years in leadership roles managing teams of 50+ membe
- rsStrong experience in sales operations, coaching, and team performance manageme
- ntExcellent analytical and reporting skills with a data-driven minds
- etStrong communication and stakeholder management skil
- lsExperience working in fast-paced or startup-like environments is preferr
- edEnergetic, proactive, and execution-focused leadership sty
- leFluent English communication skills requir
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