Sales Manager

Job Title: Sales Manager (Microsoft Solution Sales)

Location: Bangalore

Job Summary

We are looking for proactive and skilled Account Managers to join our team in Mumbai. The successful candidates will be responsible for acquiring and managing key client accounts, ensuring client satisfaction, and identifying new business opportunities. The role involves a deep understanding of our services and solutions withing Microsoft ecosystem, excellent customer relationship skills, and a strategic approach to account growth.

Key Responsibilities

1. Customer Growth & Opportunity Development

• New Customer Acquisition: Identify and pursue new business opportunities through market research, networking, and lead generation strategies. Develop tailored proposals and presentations to convert prospects into long-term clients.
• Opportunity Identification & Collaboration: Identify additional business opportunities within existing accounts. Collaborate with cross-functional teams including marketing, product, and delivery to ensure seamless client experiences and capitalize on growth potential.

2. Client Relationship Management

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, trust-based relationships with key stakeholders and decision-makers.
• Understand client business goals, challenges, and industry trends to offer tailored solutions that align with their objectives.
• Conduct regular check-ins and business reviews to ensure client satisfaction and retention.

3. Sales & Revenue Growth (Farming)

• Meet or exceed assigned revenue targets and growth objectives within existing accounts.
• Identify upselling and cross-selling opportunities by understanding client needs and aligning them with our service offerings.
• Collaborate with internal sales and technical teams to develop and execute account growth strategies.

4. Strategic Account Planning

• Develop and implement comprehensive account plans that outline key objectives, timelines, and success metrics.
• Act as a strategic advisor to clients, offering insights and recommendations that drive value and innovation.
• Maintain a deep understanding of each account's structure, decision-making process, and business priorities.

5. Solution Advocacy

• Promote the full suite of atQor's solutions and services, including cloud technologies, digital transformation tools, and managed services.
• Stay updated on product developments and industry trends to effectively communicate value propositions to clients.

6. Feedback Loop & Reporting

• Gather and relay client feedback to internal teams to support continuous improvement in products and services.
• Prepare and deliver detailed reports, forecasts, and presentations to both clients and internal stakeholders.
• Monitor account health and proactively address potential risks or concerns.

7. Issue Resolution

• Act swiftly and effectively to resolve client issues, ensuring minimal disruption and maintaining high satisfaction levels.
• Serve as a liaison between the client and internal teams to facilitate clear communication and timely solutions.

Qualifications & Requirements

- Experience: 5 to 12 years of proven experience in account management, client services, or a related role—preferably within the technology or IT services sector.

- Education: Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. A Master's degree or relevant certifications (e.g., Microsoft, cloud technologies) is a plus.