Role Overview
MyOperator is transitioning from a Cloud Telephony leader to India's leading Business AI Operator — and this role is the first-line commercial owner of that shift. As Manager Inside Sales, AI Products, you will own the inside sales team's performance against new ARR targets for MyOperator's AI-driven communication suite. You will translate company-level growth goals into team plans, coach a team of Sales Executives and Team Leaders, and iterate the pitch and process until the AI product motion is repeatable and scalable.You are here to design how your team sells, identify what's not working, fix it, and hold the number. If you've managed a B2B SaaS sales team, driven consistent quota attainment, and know how to build a data-backed sales culture, this is your role.
About MyOperator
MyOperator is a Business AI Operator platform that allows businesses, teams, and AI Agents to work in tandem for customer operations, i.e., handle Sales, Support, Escalation, Feedback, and Refund processes. With over 12,000+ businesses using our platform, we are the largest in the space.MyOperator is built for people who want to work on ambitious problems at a meaningful scale. We value ownership, speed, critical thinking, and a bias for building things that create real customer and business outcomes. This is a high-expectation, high-learning environment where people are trusted to think independently, challenge ideas openly, move with urgency, and keep raising the bar as we build for long-term impact.
Key Responsibility Areas
- Own the Inside Sales number — translate quarterly new ARR targets into monthly team plans, pipeline coverage requirements, and individual rep quotas; hold the team accountable to those numbers weekly.
- Coach and develop the team — run structured 1:1s, call reviews, and deal coaching for Sales Executives and Team Leaders; close skill gaps before they become quota gaps.
- Build and iterate the AI product pitch — work with reps to develop and refine a business ROI narrative for MyOperator's AI suite; test messaging variants and document what converts.
- Manage the Zoho One sales stack — maintain pipeline hygiene, activity tracking, and forecasting accuracy; produce a weekly pipeline report and monthly forecast for leadership with zero surprises.
- Drive ACV growth — identify upsell and expansion opportunities within the pipeline; implement deal structuring techniques that increase average contract value over time.
- Feed the product and marketing loop — capture closed-lost patterns, common objections, and ICP signals from frontline deals; bring structured input into product and marketing reviews quarterly.
- Hire and onboard A-player reps — own the hiring funnel for Sales Executive and Team Leader roles; reduce time-to-first-deal for new joiners through a structured onboarding and ramp process.
Requirements — Must Have
- 6–8 years of B2B SaaS Sales experience, with at least 2 years managing a sales team (first-line: managing Sales Executives or Team Leaders directly).
- Managed a sales portfolio of $1M–$3M ARR — specific starting and ending ARR and your contribution to growth will be verified in screening.
- Direct experience selling technical SaaS products — CRM, CPaaS, SaaS platforms, or AI/ML tools — to SMB or mid-market buyers.
- Demonstrated ownership of team OKRs and quota attainment — not just personal quota; has been accountable for a team hitting a number.
- Hands-on experience with a CRM-driven sales process — Zoho, Salesforce, or equivalent; can build pipeline reports and forecasts independently.
- Minimum 1 verifiable promotion in the last 5 years demonstrating consistent scope expansion (waived for candidates with founder/co-founder experience).
Requirements — Good to Have
- Prior experience building or refining a sales playbook — pitch scripts, objection handling guides, or qualification frameworks for a new product or market.
- Ability to explain AI product concepts — chatbots, voice AI, or workflow automation — in business ROI terms to a non-technical buyer.
- Exposure to 0 to 1 or early-stage GTM — has worked in a startup or growth-stage company where the sales process wasn't fully established on arrival.
- CXO-level network in relevant verticals — BFSI, E-commerce, Logistics, or SMB-heavy sectors.
This Profile Is Not For
- Candidates who have only ever managed their own quota — if your last title was Sales Executive or Account Executive with no team management experience, the people-management and strategic planning demands of this role will be a mismatch on Day 1.
- Candidates from traditional Telecom, Hardware, or offline Commodity Sales with no B2B SaaS or subscription revenue background — the ICP, sales cycle, and metrics are fundamentally different and the ramp cost is too high.
- Candidates from B2C, Real Estate, Insurance, or Government sector sales — the enterprise SaaS deal structure, ROI conversation, and buyer psychology do not transfer to this motion.
