Position Overview
We are seeking a motivated and empathetic Tele Sales Intern (B2C) to handle both pre-sales and post-sales calls for our Prarambh Life (PL) addiction recovery courses (3-month & 6-month programs). The role involves nurturing inbound leads, explaining program details, handling objections, closing sales, and providing after-sales support to ensure high customer satisfaction and retention.
Key Responsibilities
Pre-Sales (Lead Conversion):
- Call and qualify incoming leads generated through campaigns.
- Explain the Prarambh Life courses (3-month prevention/low-risk program, 6-month moderate/high-risk program).
- Address queries regarding substance use and new age behavioral challenges (e.g., screen addiction, smoking).
- Share program features such as AI + human intervention, language options (Hindi/English), affordability, and accessibility.
- Understand customer concerns (pricing, time availability, expectations) and handle objections tactfully.
- Fix appointments with psychologists if needed for deeper consultations.
- Maintain lead records, call notes, and follow-up schedules.
Sales Closure:
- Persuade leads to enroll in the course by offering suitable solutions.
- Provide offers/discounts as per campaign approvals.
- Collect payment confirmations and ensure smooth onboarding into the program.
Post-Sales (Retention & Support):
- Welcome enrolled users with onboarding calls.
- Explain how to access the Solh app, guided plans, and program features.
- Follow up regularly to ensure engagement and reduce dropouts.
- Gather customer feedback and escalate concerns if required.
- Maintain long-term relationships to encourage referrals and continued usage.
Key Skills Required
- Excellent verbal communication skills in Hindi & English.
- Active listening and empathy to connect with individuals dealing with addiction or stress.
- Ability to handle objections and close sales without being pushy.
- Good organizational skills for managing leads, follow-ups, and CRM tools.
- Strong persuasion, confidence, and patience.
- Basic knowledge of digital platforms (WhatsApp Business, CRM tools, Excel).
Qualifications
- Graduate/Undergraduate with strong communication skills.
- 0.6 1 years of experience in tele calling, tele sales, or customer support (preferably in EdTech, wellness, or service industry).
Freshers with excellent communication and persuasion skills may also apply.
