Years of Experience (YOE): 15–20 years
Roles & Responsibilities
1. Strategic & Financial Leadership
- Develop and execute the national sales strategy aligned with organisational goals.
- Drive revenue growth, ensuring achievement of topline and profitability targets across business segments.
- Identify new business opportunities, markets, and customer segments.
- Partner with the Strategy and Marketing teams to conceptualise new products, service offerings, and go-to-market initiatives.
- Ensure sustainable, profitable growth by balancing volume expansion with margin optimisation.
- Monitor business performance through periodic reviews, forecasting, and course correction.
2. Sales Operations & Process Excellence
- Design and implement standardised Sales SOPs in collaboration with the Process Excellence team.
- Drive efficiency and productivity through performance monitoring, data-driven decisions, and process automation.
- Experience in Sales CRM / Sales Automation systems is desirable.
- Support sales teams in lead conversion, pricing, and negotiations for key accounts.
- Collaborate with Credit Management to maintain healthy receivables and minimise exposure to bad debts.
- Oversee preparation and timely dissemination of MIS reports and analytics for informed decision-making.
3. Market Development & Customer Focus
- Lead market expansion through identification of high-potential geographies, customer segments, and industry verticals.
- Collaborate with Marketing for brand visibility, customer engagement, and networking initiatives.
- Ensure exceptional post-sales experience through feedback systems, satisfaction surveys, and structured interventions.
- Partner with IT and Operations to enhance digital customer touchpoints and integrated service delivery.
- Establish as a preferred logistics partner through deep customer relationships and solution-oriented selling.
4. People & Performance Management
- Lead, mentor, and develop a high-performing sales team with a strong culture of accountability and collaboration.
- Implement individual development and succession plans in partnership with HR.
- Drive capability-building programmes in consultative selling, negotiation, communication, and leadership.
- Monitor performance metrics and implement structured interventions for underperformance management.
5. Strategic Collaboration & Shared Goals
- Partner with cross-functional teams including Strategy, Operations, Admin, and IT to support business expansion and branch network optimisation.
- Contribute to new business initiatives, product diversification, and geography-based penetration strategies.
- Ensure compliance with audit and statutory norms across sales processes.
6. Social Responsibility & Organisational Citizenship
- Champion CSR pillars focusing on logistics welfare, driver engagement, customer safety, and campus partnerships.
- Foster a culture that reflects values of integrity, inclusiveness, and continuous learning.
