Sales Expert

Position (Title) Holiday Cruise Sales Expert

Division : B2C Sales

Reporting : Team Leader

Experience : 1-6 Years

Qualification : Bachelor's or Master's degree in Hospitality, Travel & Tourism, Business,

or Marketing (preferred from IHM)

Preferred Industry : Luxury | Travel | Hospitality | Airlines

Role Overview

As a Holiday Cruise Sales Expert, you will be the first point of contact for

travelers looking to experience the luxury of Cruises. This role

is perfect for individuals who are passionate about sales, customer

engagement, and delivering exceptional travel experiences. You will be

responsible for guiding potential customers, understanding their holiday

preferences, and curating personalized cruise experiences that match

their needs. This is a high-energy role where you'll interact with

customers through inbound, outbound, and WhatsApp sales channels,

helping them choose from our premium offerings. Success in this role is

measured through sales targets, including lead conversions, revenue

generation, and customer retention. You will work towards achieving

individual and team-based goals while maintaining high standards of

customer engagement and service excellence.

This is a fantastic opportunity to develop your sales career in the luxury

travel industry, interact with high-net-worth clients, and be part of India's

leading premium cruise line.

Key Skills &

Expertise

● Strong lead conversion and upselling skills.

● Excellent verbal & written communication.

● Professional call handling & email etiquette.

● Strong negotiation and persuasion abilities.

● Proficiency in CRM tools and sales tracking.

● Ability to handle high-end clients professionally.

● Effective time management & follow-ups.

Key

Responsibilities

● Conduct Inbound/outbound calls to potential customers and

provide detailed information on cabin categories, itineraries,

pricing, and onboard experiences.

● Identify customer preferences and offer tailored cruise packages.

● Upsell and cross-sell premium cabins, suite experiences, and

onboard services (dining, spa, entertainment).

● Follow up with potential leads to close sales and ensure a

seamless booking experience.

● Handle high-net-worth individuals (HNWIs) with a professional

and customer-first approach that aligns with the Cruises

luxury service standards.

● Maintain a polished, professional, and structured approach in all

interactions.

● Adhere to high call quality standards, ensuring clear, confident,

and persuasive communication.

● Maintain accurate records of customer interactions, bookings,

and follow-ups in the CRM system.

● Track sales performance and conversion metrics.

● Stay updated on cruise schedules, promotions, and competitor

trends.

Why Join Us ● Chance to be a part of India's leading premium cruise line and

build a career in luxury travel sales.

● Competitive salary + performance-based incentives.

● Career growth opportunities in a premium hospitality sector.

● A structured and professional work environment