Description
Hindi language is mandatory
We are seeking a motivated Technical Support Specialist to join our team in India. The ideal candidate will assist customers in resolving technical issues, ensuring a high level of customer satisfaction. This role is suitable for candidates with 0-1 years of experience in technical support or related fields.
Responsibilities
- Provide technical support and troubleshooting assistance to customers via phone, email, and chat.
- Diagnose and resolve technical issues related to software, hardware, and networking.
- Document and track customer interactions and technical issues in the support system.
- Collaborate with other technical teams to escalate and resolve complex issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Skills and Qualifications
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Basic understanding of computer systems, networks, and software applications.
- Familiarity with common operating systems (Windows, macOS, Linux) and mobile platforms (iOS, Android).
- Strong communication skills, both verbal and written.
- Ability to work independently and as part of a team.
- Problem-solving skills and attention to detail.
