Sales Executive

Company Description The Leather Laundry (TLL), founded in 2015 by Mallika Sharma, is a specialty service brand dedicated to extending the lifespan of luxury leather goods. The company focuses on sustainable luxury by offering expert repair, restoration, and cleaning services for handbags, shoes, leather jackets, and leather sofas. Highly skilled technicians deliver meticulous care, from stain removal and seam repairs to recoloring and deep cleaning, helping clients revive and preserve their prized possessions. TLL provides convenient door pick-up and drop-off services across India, making premium leather care accessible to customers with busy lifestyles. The company promotes responsible enjoyment of luxury items through long-term maintenance rather than frequent replacement.
Role Description The Customer Support Specialist is a full-time, on-site role based in Mayur Vihar. This role involves responding to customer inquiries via phone, email, and messaging platforms, providing clear information about services, pricing, and turnaround times. The specialist will manage booking requests, coordinate pick-up and drop-off schedules, and track orders to ensure timely service updates. Daily responsibilities include handling service-related concerns, resolving complaints, and following up with customers to maintain high levels of satisfaction. The role also includes maintaining accurate customer records, collaborating with operations and technicians to relay service requirements, and sharing feedback that helps improve processes and customer experience.
Qualifications

• Customer service skills, including Customer Support and Customer Satisfaction, with a focus on courteous, solution-oriented communication.
• Strong Interpersonal Skills to build trust, manage expectations, and interact effectively with customers and internal teams.
• Basic Technical Support capabilities to understand service workflows, explain procedures, and assist customers with booking or query-related issues.
• Analytical Skills to interpret customer feedback, identify common issues, and suggest improvements in service and communication.
• Excellent spoken and written communication in English; proficiency in Hindi or other regional languages is an advantage.
• Ability to work on-site in Mayur Vihar, manage multiple inquiries, and stay organized in a fast-paced environment.
• Prior experience in customer-facing roles, preferably in services, retail, or hospitality; experience with CRM tools is beneficial.
• High level of reliability, professionalism, and interest in sustainable luxury and premium customer experience.