Sales Executive

Company Description Splendour Travel & Tours is a Malaysia-based Destination Management Company (DMC) and B2B travel service provider, headquartered in Kuala Lumpur. The company offers customized travel solutions, efficient logistics, and professional support to travel agencies, tour operators, and corporate clients. Services include Malaysia tour packages across various hotel categories, private and luxury transportation, visa assistance, air ticketing, and sightseeing arrangements. Splendour Travel & Tours also manages corporate travel, MICE events, destination weddings, and special events, supported by tour guides and comprehensive on-ground guest services. More information is available via the company website and dedicated email support.

Role Description This is a full-time, on-site Sales Executive role based in Kozhikode. The Sales Executive will identify and engage new B2B clients, including travel agencies, tour operators, and corporate accounts, while nurturing existing relationships to drive repeat business. Day-to-day responsibilities include preparing and presenting travel packages and proposals, responding to client inquiries, and coordinating with internal operations teams to ensure accurate pricing and smooth service delivery. The role involves managing sales pipelines, following up on leads, maintaining records in CRM or sales tools, and meeting defined sales targets and performance metrics. The Sales Executive will also participate in sales campaigns, local networking, and market research to support business growth and brand visibility.

Qualifications

• Proven experience in sales or business development, ideally in travel, tourism, hospitality, or related service industries.
• Strong client relationship management skills, including negotiation, presentation, and follow-up abilities.
• Solid communication skills in English and relevant local languages, with clear, professional email and phone etiquette.
• Ability to understand and promote travel products, packages, logistics, and pricing structures with accuracy.
• Comfort with basic computer applications (e.g., CRM tools, MS Office, email, online research) and digital communication channels.
• High level of reliability, time management, and organizational skills to handle multiple enquiries and deadlines.
• Customer-focused mindset with problem-solving skills and the ability to resolve service issues collaboratively.
• Willingness to work on-site in Kozhikode and occasionally outside standard hours when required by client needs or events.
• Diploma or Bachelor's degree in Business, Tourism, Hospitality, or a related field is preferred but not mandatory.