Company Description
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Primary Responsibilities
- Maintain complete knowledge of the following (to include but not limited to):
- All hotel features / services, hours of operation
- Hotel function space, entertainment options, menus and floral decoration options
- Hotel safety guidelines and evacuation plan
- Scheduled daily group activities
- Answer incoming phone calls in a pleasant manner using Hotel's telephone etiquette guidelines. Handle telephone enquiries according to departmental procedure
- Coordinate all group arrangements for the hotel.
- Work with group contacts to facilitate program planning and requirements
- Communicate group needs and specifications to all relevant departments
- Follow up with Post-Conference reports and review group billings
- Input all group bookings and update booking activities in the system on a weekly basis
- Prepare reports, maintain proper records and filing system in accordance to hotel's sales administration process
- Maintain gifts inventory and coordinate the sending of gifts to clients
- Arrange site inspections for potential clients
- Promote positive relations with clients and attend to all requests expediently and courteously
- Acknowledge and handle clients complaints and comments tactfully and efficiently. Report incidents or other irregularities to management
- Up-sell and promote hotel's facilities and services at every available opportunity in order to maximize sales revenue
Knowledge and Experience
- Diploma in Tourism / Hospitality Management / Events Management
- Minimum 1 year of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Proficient in MS Excel, Word, & PowerPoint
Competencies
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work effectively and contribute in a team
- Self-motivated and energetic
- Must be well-presented and professionally groomed at all times
