Job Description
Job Summary
The Sales Executive is responsible for driving revenue by educating clients on diamond quality, managing high-value transactions, and building long-term relationships. This role requires a deep understanding of the 4Cs (Cut, Color, Clarity, and Carat) to provide expert guidance to customers.
Key Responsibilities
Customer Engagement: Greet and assist customers (B2C) or retail partners (B2B) to understand their specific needs and preferences.
Product Presentation: Effectively showcase loose diamonds or diamond jewellery, highlighting features, benefits, and GIA/IGI certifications.
Sales Closure: Negotiate pricing, handle objections, and finalize high-value deals to meet or exceed monthly sales targets.
Relationship Management: Maintain a client database to encourage repeat business through personalized follow-ups for birthdays, anniversaries, or new collection launches.
Inventory & Visuals: Ensure attractive product displays and conduct daily stock counts to manage opening and closing inventory.
Lead Generation: Proactively identify and pursue new sales opportunities through networking, cold calling, and following up on inquiries.
Required Skills & Qualifications
Experience: 13 years in luxury retail or fine jewellery sales is typically preferred.
Education: A Bachelor's degree in Business, Marketing, or a related field.
Product Expertise: Strong knowledge of diamond grading (4Cs), gemstone characteristics, and current market trends.
Communication: Exceptional interpersonal skills and the ability to tell a compelling story behind a piece to create an emotional connection.
Professionalism: Impeccable grooming and a polished appearance suitable for a high-end luxury environment.
Technical Literacy: Proficiency in using Point of Sale (POS) systems and CRM software to track client interactions.
About Company: KIRA is the world's largest grower and manufacturers of CVD lab-grown diamonds. Our strength lies in a vertically integrated manufacturing ecosystem that spans CVD growth, cutting, polishing, and finishing. Backed by over 40 years of industry expertise, our teams focus on precision, process discipline, and scalable production to meet global demand. The focus is not just growth, but repeatable quality at scale. Every diamond undergoes stringent internal quality checks and certification through leading gemological laboratories, ensuring standardisation and global acceptance.
At KIRA, manufacturing is driven by three core principles: scalable operations that support global supply, technology-led precision at every stage of production, and responsible growth aligned with sustainable and ethical practicesensuring a dependable supply for partners worldwide.
