SALES EXECUTIVE – GUEST RELATIONS & EXPERIENCE LOGISTICS

Property: Alexander Heritage 1907 – The Silent Estate

Reports to: Head of Branding & Marketing / General Manager

Position Type: Full-Time

At The Silent Estate, we do not take standard reservations; we curate exclusive getaways. As the Sales Executive, you are the critical first point of contact for our ultra-high-net-worth (UHNI) clientele from Mumbai, Pune, and international destinations. Your role is two-fold: converting high-intent inquiries through our exclusive Request an Invitation to Stay model, and flawlessly orchestrating the complex, car-free logistics required to bring guests seamlessly from their vehicles to our forest sanctuary.

Bespoke Sales & Invitation Management:

• Funnel Conversion: Manage inbound reservation calls, emails, and website inquiries through the Request an Invitation portal, converting high-value leads into confirmed stays.
• The Premium Pitch: Articulate the Quiet Luxury value proposition of the estate, comfortably defending and positioning our weekend rate benchmark of ₹28,000+.
• Guest Profiling: Conduct light, polite vetting during booking calls to capture guest preferences, dietary requirements for our Forest Gastronomy program, and special occasions to brief the culinary and butler teams.
• Up-selling Experiences: Drive incremental revenue by up-selling private destination dining under the 100-year-old canopy, artisanal high tea rituals, and premium spa/wellness packages.

Experience Logistics & Coordination:

• Dasturi Point Liaison: Serve as the central command link between arriving guests, their private drivers, and our on-site team.
• Arrival Synchronization: Coordinate the exact timing of our Heritage Cart transit from Dasturi Point to ensure zero waiting time for guests upon arrival.
• Butler Team Briefing: Maintain a real-time log of guest arrivals and departures, transferring all guest profiles and logistical updates to the Estate Butler team for seamless in-suite check-ins.
• All-Weather Planning: Monitor Matheran weather and trail conditions closely, proactively communicating clothing, footwear, and travel recommendations to guests prior to arrival (especially during the monsoon season).

• Experience: 2–4 years of luxury hospitality sales, luxury real estate sales, or high-end relationship management experience.
• Communication Mastery: Impeccable English verbal and written communication skills. The ability to speak with high-profile corporate leaders and HNIs with poise, discretion, and confidence is mandatory.
• Logistical Sharpness: Highly organized with the ability to manage multiple moving parts simultaneously (tracking guest cars, cart schedules, and suite readiness).
• Tech Savvy: Familiarity with luxury Property Management Systems (PMS), CRM tools, and WhatsApp Business operations.

• Conversion Rate: Maintaining a high conversion rate of approved Invitation Requests to confirmed bookings.
• Logistical Precision: Achieving a zero-friction arrival record (zero guest wait times at Dasturi Point).
• Revenue Targets: Meeting monthly room revenue and secondary F&B/experience up-sell targets.