Sales Executive - Chat process

Sales Executive - Chat process

Tripa Tours is a travel company focused on providing personalized travel experiences, holiday packages, and end-to-end travel solutions to customers. We are looking for an enthusiastic and target-oriented Sales Executive - Chat Process to join our team.

Designation: Sales Executive - Chat Process

Department: Sales

Location: [Gurugram, Haryana]

Experience: 1–3 years in Sales / Travel / Chat Process preferred

Employment Type: Full-Time

Key Responsibilities

• Handle customer queries and leads received through chat, WhatsApp, website, and other online platforms.
• Understand customer travel requirements, preferences, budget, and destination choices.
• Recommend suitable holiday packages and travel itineraries based on customer requirements.
• Convert inbound chat enquiries into confirmed bookings and achieve monthly sales targets.
• Follow up with potential customers through calls, WhatsApp, and chat to close sales.
• Provide accurate information regarding packages, hotels, transportation, activities, inclusions, and exclusions.
• Prepare and share customized travel quotations with customers.
• Maintain regular follow-ups with leads and ensure timely responses.
• Build strong customer relationships and provide a smooth pre-sales experience.
• Update lead status, customer information, follow-ups, and conversions in the CRM.
• Coordinate with the operations and travel teams to ensure smooth execution of confirmed bookings.
• Handle customer objections professionally and negotiate effectively to close deals.
• Achieve individual sales, conversion, and revenue targets.

Requirements

• 1-2 years of experience in sales, travel sales, chat process, or a similar customer-facing role.
• Experience in the travel and tourism industry will be an added advantage.
• Excellent written and verbal communication skills.
• Strong English communication and professional chat etiquette.
• Good convincing, negotiation, and sales skills.
• Ability to understand customer requirements and recommend the right travel solutions.
• Comfortable working with sales targets and follow-up processes.
• Basic knowledge of CRM tools, WhatsApp, and online communication platforms.
• Positive attitude, confidence, and a customer-focused approach.
• Ability to work in a fast-paced and target-driven environment.