Sales Executive — Automotive | Rotto
Location: Bengaluru
Role Type: Full-time
Experience: 1–3 years
Industry Experience: Automotive experience is mandatory
About Rotto
Rotto is building India's trusted, instant car-care platform.
From ₹99 inspections and second opinions to doorstep repairs and major car repairs, Rotto helps customers maintain and repair their cars with greater convenience, transparency, and trust.
We are looking for a Sales Executive with prior automotive industry experience who can understand customer problems, explain repair recommendations, follow up effectively, and convert enquiries into bookings.
What You'll Do
- Speak with customers enquiring about car repairs, servicing, inspections, breakdowns, and other car-care requirements.
- Understand the customer's vehicle problem and identify the right service or next step.
- Explain repair recommendations, parts, labour, quotations, warranty, and service options clearly.
- Convert inbound leads into inspections and confirmed repair bookings.
- Convert inspections and quotations into repair orders.
- Follow up with customers who are comparing quotations, postponing repairs, or seeking a second opinion.
- Handle objections around pricing, parts, repair requirements, turnaround time, and service quality.
- Coordinate with mechanics, technical teams, and operations whenever technical clarification is required.
- Re-engage existing customers for servicing, pending repairs, and future car-care requirements.
- Maintain accurate customer conversations, follow-ups, quotations, and outcomes in the CRM.
- Understand why customers convert or drop off and share insights with the team.
Automotive Background — Mandatory
Candidates must have prior experience working in the automotive industry.
Relevant backgrounds include:
- Car service centres
- Multi-brand garages
- OEM dealerships
- Automotive workshops
- Automotive spare parts
- Used-car companies
- Automotive insurance / claims
- Service advisors
- Automotive sales or customer relationship roles
You should be comfortable understanding and discussing common automotive issues such as:
- Periodic servicing
- Brakes
- Suspension
- Steering
- Clutch
- Battery
- AC
- Engine-related issues
- Electrical problems
- Denting and painting
- Tyres and other wear-and-tear components
You do not need to be a mechanic, but you should be able to understand a customer's car problem and confidently explain the recommended solution.
What Success Looks Like
Your performance will primarily be measured on:
- Lead-to-booking conversion
- Inspection-to-repair conversion
- Quotation-to-order conversion
- Revenue generated
- Follow-up conversion
- Response time
- Repeat customer conversion
- CRM discipline
Who We're Looking For
- 1–3 years of automotive industry experience is mandatory.
- Previous experience in automotive sales, service advisory, telesales, customer relationship management, or business development.
- Strong understanding of car servicing and common repair requirements.
- Strong spoken communication skills in English and Hindi; Kannada is a plus.
- Comfortable speaking with customers extensively over calls and WhatsApp.
- Strong follow-up and closing ability.
- Comfortable working with sales targets and revenue goals.
- Able to explain technical automotive information in simple language.
- Customer-first approach with the ability to build trust.
- Comfortable working in a fast-moving startup environment.
- Strong CRM discipline and attention to detail.
The Kind of Person Who Will Do Well at Rotto
Someone who understands that selling car repair is fundamentally about trust.
Customers may not know whether a ₹20,000 repair recommendation is genuinely required. Your job is not simply to push a sale — it is to understand the problem, explain it clearly, answer questions, and give the customer enough confidence to make a decision.
We want someone who understands cars, understands customers, and knows how to close.
Why Join Rotto
- Join an early-stage automotive company while its sales engine is being built.
- Work closely with the founding, technical, and operations teams.
- Own meaningful revenue from day one.
- Build deep expertise across automotive diagnostics, repair, customer behaviour, and sales.
- Opportunity to grow into Senior Sales Executive, Sales Team Lead, or City Sales Manager roles as Rotto expands.
