Sales Executive

Experience: 1+ years in fintech, NBFC, banking, inside sales, tele-sales, or customer success

About Apollo Finvest

We are a publicly listed tech first NBFC — think AWS, but for lending. Armed with advanced APIs and capital, we team up with the best fintechs to offer digital loans across the country. It's where finance meets tech, with a splash of innovation, with a strong focus on innovation and customer experience.

Check out Apollo's journey here!

Apollo Cash is our digital personal loan app designed to provide fast, seamless access to credit — entirely through a mobile journey.

The Role

We are looking for Sales Executives who will engage directly with borrowers to help them complete their loan journey and access credit smoothly — while generating actionable insights that improve the product and underwriting.

This is not a traditional tele-calling role.

You will act as the human intelligence layer of a digital lending product — converting incomplete applications, re-engaging existing borrowers, and uncovering why customers drop off, hesitate, or convert. Your observations will directly inform Product, Risk, Growth, and Collections strategies.

If you are persuasive, analytical, empathetic, and comfortable speaking to customers continuously, this role offers strong ownership and visibility.

What You'll Do

• Call customers who have started but not completed the Apollo Cash loan journey
• Guide borrowers through KYC, bank linking, eligibility checks, documentation, and app navigation
• Convert incomplete applications into successful loan disbursals
• Re-engage existing customers for repeat loans, upgrades, or re-activation
• Identify and document the exact reasons for drop-offs — pricing, eligibility, trust, UX issues, documentation challenges, etc.
• Capture structured customer feedback and insights from conversations.
• Highlight recurring patterns in borrower behaviour to Product, Risk, Marketing, and Collections teams.
• Provide real-time inputs to improve messaging, eligibility logic, pricing communication, and journey design
• Maintain detailed call notes and outcomes in CRM/dialer systems for analytics
• Handle inbound interest and queries when required
• Follow compliant calling practices aligned with RBI Digital Lending Guidelines and fair practices

What You'll Need

• 1–3 years of experience in inside sales, tele-sales, fintech, NBFC, or banking
• Strong communication skills in Hindi and English (regional languages are a plus)
• Basic analytical mindset — able to notice patterns across conversations
• Target-oriented mindset with ownership of conversion outcomes
• High integrity and customer-first approach

Bonus if you have:

• Experience in personal loans, credit cards, BNPL, or unsecured lending
• Familiarity with CRM tools, dialers, or lead management systems
• Exposure to fintech onboarding or KYC processes
• Experience working with product or operations teams to share customer insights

What Success Looks Like

• High conversion of incomplete applications into disbursed loans
• Clear understanding of why customers drop off at each funnel stage
• Actionable insights that lead to measurable improvements in product flows or policies
• Increased repeat usage from Apollo's existing borrower base
• Strong customer satisfaction and trust
• Consistent achievement of conversion targets with compliant practices

Why Join Us

• Work closely with Product, Risk, Growth, and Collections teams
• Direct impact on revenue, customer experience, and product evolution
• Startup speed with listed company stability
• Clear growth path into Operations, Product, or Risk roles
• Competitive fixed + performance incentives

Interested

Drop us an email at [Confidential Information] or apply here.

Let's build the most intuitive, data-driven digital lending experience in India.