Job Description

Role: Sales Excellence Business Partner

Department: Revenue Management

Grading: 5C

Location: Mumbai/Chennai

Description

We are looking for an experienced and proactive business partner to join our Global Sales Excellence team and take a senior supporting role in Sales Delivery Management (SDM) - the framework through which our global commercial targets are set, steered and delivered.

Working closely with the SDM Product Owner, you will act as the business counterpart between Sales stakeholders and Business Intelligence teams, making sure business needs are translated into practical solutions and that those solutions are genuinely adopted across the organization. You will deputize for the Product Owner in day-to-day management and in selected governance forums, providing continuity and a second point of contact for Regions and Headquarters.

Responsibilities

Act as the business counterpart between Sales stakeholders and Business Intelligence teams, gathering business requirements, driving stakeholder alignment and ensuring solutions meet business objectives.
Support and deputize for the SDM Product Owner by coordinating backlog prioritization, assessing business requests, maintaining governance standards and ensuring consistent implementation across regions.
Coordinate User Acceptance Testing (UAT), including defining test scenarios, coordinating business testers, tracking defects and coordinating business sign-off ahead of releases.
Drive cross-functional projects and product enhancements from concept through implementation and user adoption while keeping stakeholders aligned.
Own communication and enablement activities including release notes, global announcements, user walkthroughs, training materials and process documentation.
Act as the business escalation point for SDM-related issues, coordinating timely resolution with Business Intelligence and regional teams and ensuring clear communication back to users.
Support global target-setting cycles and other Sales Excellence initiatives.
Contribute to the continuous improvement of commercial processes, product governance and user experience.

Qualifications

Demonstrated project management experience - able to run multi-stakeholder initiatives to deadline without formal authority over the people involved.
Proven stakeholder management across geographies, functions and seniority levels, including confidence in presenting to and challenging senior leadership.
Experience working in a global organization with colleagues across Headquarters and Regions.
Experience gathering business requirements and working alongside IT or Business Intelligence teams.
This role is business-focused and does not require a background in software development or data science.
Confident user of BI tools such as Qlik Sense or QlikView as a consumer of dashboards; no development background needed.
Excellent written and spoken English, with the ability to make complex processes understandable to a non-technical audience.
Proficient in PowerPoint and Excel for business communication and light analysis.
Strong presentation and facilitation skills, with the ability to communicate effectively to both technical and business audiences.
Experience in shipping, logistics or a commercial function is a strong advantage.
Willingness to work flexibly across time zones with Headquarters and regional counterparts.
Experience with Agile projects or business applications is beneficial but not required