GENERAL SUMMARY:
The Sales Engineer role is a crucial piece to driving additional business through sales channels, as well as direct. The primary responsibilities include providing technical support for dataPARC's partner program (resellers and system integrators), ensure ongoing customer success by providing project scoping for ongoing projects and provide product technical expertise as needed for Global Sales efforts. Secondary roles include providing product technical expertise for product marketing. Applicants should be extremely self-motivated, have deep application knowledge, have industry understanding and experience, work well with all types of people and communicate & present well to customers. Person who has sales experience for software in the process industry has added preference.
Responsibilities
- Primary technical sales contact for customers, sales channels and strategic partners, including the following
- Providing detailed technical information to sales channels during the recruitment process
- Technical product training
- Ongoing partner success
- Provide new product training
- End-customer support
- Match project requirements to dataPARC functionality
- Scoping and estimating for project work
- Assistance in responding to RFP's
- Steering customers how to best apply dataPARC functionality to meet specific solutions
- Technical support for marketing content development such as white papers, case studies, product sheets and solution sheets
- Development of feature highlights and videos for new releases
- Prioritize routine work, respects schedule of others, flexible in response to changing environment.
- Maintain a favorable working relationship with all other company employees to foster aid and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness
- Participate in all training offered by Capstone as relevant to department or position
- Communicates effectively with internal and external customers demonstrating a high level of confidentiality and respect.
- Responsible for own personal safety, the safety of the team and those around you.
- Work in accordance with and enforce compliance with all Voith, BTG, dataPARC policies (ex: Safety, Code of Conduct, Commercial Policy, Security Policy and Export Compliance).
Organizational Responsibility Statement
Responsible for personal safety and the safety of the team. In addition to the job-specific responsibilities listed above, all employees are expected to support and model BTG's Code of Conduct and support BTG's Values: Innovative, Reliable, Fair, Sustainable, and Ambitious. Employees will be held accountable for knowledge and practical application of these principles.
Supervisory Responsibility
- This position does not have direct supervisory responsibility. However, strong team leadership skills are required to lead cross-functional teams in the sales process.
Required Knowledge, Skills, and Abilities
- Basic knowledge of application development in an object oriented programming language such as Visual Basic, Visual C++ or Visual Basic Net & Agile Project Development
- Demonstrated knowledge, interest and skill in the use of Information Technology within the process industry domain, typically derived from employment or consulting
- Knowledge of dataPARC and PARCview
- IT Skills consisting of a basic knowledge of operating systems, advanced knowledge of Microsoft Office suite, Microsoft Windows and knowledge of a programming language
- Good communication (written, verbal and listening) skills, personal tact and diplomacy, and excellent problem solving skills
- Positive attitude
- Strong attention to detail and follow through
- Ability to use appropriate independent judgment to make decisions
- Ability to learn and apply organization policy and procedure
- Highly self-motivated and directed
Required Education/Experience
- BS, MS or PhD in Engineering (Chemical Preferred)
- Minimum 5 years experience working in an operational or engineering capacity for industrial processes.
- Experience working with process historian and data visualization software packages such as OSIsoft's PI, AspenTech's IP.21, Honeywell PHD, Siemens XHQ or Capstone's PARCview.
Physical conditions/Working Environment
- Requires prolonged sitting and/or frequent mobility.
- Travel up to 60%.
- Occasional lifting to 20 lbs.
- Requires manual dexterity to operate keyboard, calculator, and other office equipment.
- Requires normal range of visual and hearing.
