About FBSPL
Fusion Business Solutions Pvt. Ltd. (FBSPL) is a consulting-led, AI-enabled outsourcing partner headquartered in Udaipur, Rajasthan, with offices in the USA and UK. We serve 550+ global clients with 1,000+ professionals across insurance back-office, accounting, data annotation, digital marketing, and AI services.
Our growth thesis is simple: the world's mid-market and enterprise insurance agencies, MGAs, and accounting firms don't need another vendor — they need a partner who shows up with consulting depth, trained teams, and AI-enabled workflows from day one. That positioning, captured in our You Sell, We Manage promise, is the conversation our sales team takes to the market every day.
FBSPL leadership holds memberships including the Forbes Business Development Council, hosts the Business Transformation with FBSPL — Insurance Edition podcast, and is engaged in the Everest Group PEAK Matrix 2026 evaluation cycle.
The Role
We are hiring a Sales Enablement Lead to own the systems, content, and coaching infrastructure that make our SDRs and Closers consistently effective in the US, UK, and Canada markets.
This is a builder's role, not a maintainer's role. You will inherit working assets — including our Discovery Excellence Lab (DXL), the Meeting Intelligence Suite, the KnowBefore pre-call briefing tool, and a library of playbooks and proposal frameworks — and your mandate is to sharpen them, instrument them, and wire them into the daily rhythm of the sales floor.
You will not manage a team. You will be measured on whether the sales team becomes meaningfully better at booking meetings, running discovery calls, and closing deals because of the work you do.
What You'll Own
1. Onboarding & Ramp
- Design and deliver a structured 30/60/90-day onboarding program for new SDRs and Closers, with measurable certification gates at each stage.
- Build a self-serve learning library covering FBSPL service lines, the insurance back-office and AMS landscape (Applied Epic, AMS360, Vertafore, HawkSoft, EZLynx), and our positioning vs. traditional BPOs.
- Reduce time-to-first-meeting and time-to-first-closed-deal for new hires.
2. Playbooks, Scripts & Sales Content
- Own the script and playbook library — cold call openers, discovery frameworks, objection handling, multi-threading, and closing motions — and keep them living, not static.
- Standardize proposal structures around the You Sell, We Manage narrative and the consulting-led, single-vendor positioning (workforce, IT, consulting, AI, accounting).
- Maintain talk tracks for our anchor service lines: AMS optimization, insurance back-office, AI-enabled solutions, and accounting outsourcing.
3. Coaching & Call Quality
- Run weekly call reviews using the Meeting Intelligence Suite — surface patterns, build coaching plans, and measure whether feedback actually changes behaviour on the next call.
- Hold 1:1 coaching sessions with SDRs and Closers; shadow live calls when needed.
- Partner with the Discovery Excellence Lab (DXL) to raise the floor on discovery quality across the team.
4. Tooling & Sales Intelligence
- Be a power user of HubSpot, Apollo, and the KnowBefore pre-call briefing system; identify gaps and work with operations to close them.
- Translate insights from Gong-style call analytics into specific, repeatable coaching interventions.
- Help define what good looks like in the CRM — call dispositions, next steps, deal stage hygiene — and enforce it through training, not memos.
5. Cultural & Communication Fluency
- Coach the team on US, UK, and Canadian communication norms — pace, directness, vocabulary, written follow-up tone.
- Help every customer-facing person sound like a peer to a North American or UK insurance professional, not a vendor calling from offshore.
- Build accent neutrality, active listening, and consultative questioning into the everyday training rhythm.
6. Measurement & Reporting
- Maintain an enablement dashboard tracking ramp time, call quality scores, SDR-to-meeting conversion, discovery-to-proposal conversion, and proposal-to-close rates.
- Report monthly to sales leadership on what's working, what's not, and what you're changing as a result.
Your First 90 Days
We will measure success in your first quarter against concrete deliverables, not effort:
- By Day 30 — Audit of current onboarding, playbooks, and call quality across SDRs and Closers, with a written gap analysis presented to leadership.
- By Day 60 — Refreshed onboarding program (with certification gates), updated cold call and discovery playbooks, and the first weekly call review cadence running.
- By Day 90 — First measurable lift in either SDR-to-meeting conversion or discovery-to-proposal conversion, with attribution to specific enablement interventions.
Who You Are
Must-haves
- 5–9 years of experience in sales enablement, sales training, or as a high-performing SDR / Closer / Sales Manager in international B2B sales (US and / or UK markets).
- You have personally carried a quota or owned call quality at scale — you are not a trainer who has only ever trained.
- Strong command of modern sales methodologies (MEDDIC / MEDDPICC, SPIN, Challenger, Sandler — at least one deeply, others by working knowledge).
- Hands-on with HubSpot or Salesforce; comfortable with prospecting tools (Apollo, LinkedIn Sales Navigator) and call analytics platforms (Gong, Chorus, or equivalent).
- Excellent written and spoken English with a neutral, globally intelligible accent.
- Coaching mindset — you measure your success by how much better other people get.
Bonus points
- Background selling into or working with the insurance industry — agencies, MGAs, or carriers — in the US, UK, or Canadian markets.
- Familiarity with insurance Agency Management Systems: Applied Epic, AMS360, Vertafore, HawkSoft, EZLynx.
- Prior experience in BPM, consulting, or B2B SaaS environments selling to mid-market or enterprise.
- Certifications in MEDDIC, Challenger, Sandler, or instructional design.
- Experience training distributed teams across time zones.
How We'll Measure Success
Your KPIs will be set jointly with the Head of Sales against current baselines. Indicative targets for the first 12 months:
- Reduction in new-hire ramp time from current baseline to first booked meeting and first closed deal.
- Lift in SDR-to-meeting conversion rate — measured cohort over cohort.
- Lift in discovery-to-proposal and proposal-to-close conversion.
- Improvement in average call quality score across the SDR and Closer pods.
- Adoption rate of playbooks, KnowBefore briefs, and DXL frameworks in live calls (measured via Meeting Intelligence Suite).
- Qualitative: leadership confidence that the sales team is getting visibly better, not just busier.
What We Offer
- Competitive base salary plus performance-linked variable tied to enablement KPIs.
- Direct access to senior leadership — this role works closely with the Head of Sales, the VP – Director's Secretariat, and the CEO's office.
- Budget for tools, certifications, and continuous learning.
- Exposure to international clients across insurance, accounting, and AI services in the US, UK, and Canada.
- Opportunity to travel internationally for client visits, partner events, and industry conferences.
- A high-trust, builder culture — if you ship things that move numbers, you will have room to run.
