We are seeking a highly strategic and motivated Sales Director (Call Center) with regional
expertise to establish and successfully grow our call center operations in Mumbai, India.
We create and sell beauty-related and pharmaceutical products through our ecommerce platforms.
Responsibilities:
Managing the daily operation of the call center to meet sales targets and in line with the Company's objectives and strategies:
- Develop procedures and policies for the sales team to ensure target achievement.
- Set key performance indicators (KPIs) for the team to meet sales targets.
- Create effective call scripts and sales promotions to attract and engage customers.
- Analyze sales data to improve processes, ensure proper resource allocation, and maximize efficiency and customer satisfaction.
- Monitor random calls to enhance quality, minimize errors, and track operational performance.
- Ensure all relevant communications and data are updated and recorded accurately.
- Review staff performance, identify coaching needs, and plan coaching sessions.
- Handle the most complex customer complaints or inquiries.
- Support subordinates in resolving difficult issues and provide appropriate directions.
- Evaluate staff on KPIs at year-end and set new KPIs for the following year.
- Prepare daily sales reports.
- Motivate and retain staff.
Requirements:
- 8+ years in Tele-Sales (Outbound)
- Young, fast action, dynamic & professional in actions;
- Proficient in English with 6 years of experience in a similar position, managing teams of 50 or more members.
- Strong coaching and leadership skills, with the ability to motivate employees and communicate effectively at all organizational levels.
- Experience in team management systems, with strong analytical thinking and a data-driven approach to evaluation.
- Highly responsible towards sales task
- Familiarity with a startup environment and strong reporting skills are preferred.
