Job Responsibilities:
- Handle client retention processes under the guidance of the TL/Manager.
- Ensure all documentation, records, and compliance are properly maintained to avoid loss of information.
- Engage new customers and deliver presentations or pitches outlining the benefits of products/services.
- Be well-versed with the company's technical product features to deliver effective technical sales pitches; understand client requirements and customize solutions accordingly.
- Liaise with existing clients and deliver strong after-sales support and technical backup to enhance customer experience.
- Expedite resolution of customer issues and complaints to maximize satisfaction.
- Maintain strong relationships with potential and existing clients, ensuring consistent servicing and after-sales support.
- Manage and guide a team of sales executives, including task allocation, mentoring, and performance monitoring.
- Support the TL/Manager in driving team targets, improving productivity, and ensuring process adherence.
Required Skills:
- Strong experience in IT Sales.
- Excellent communication and stakeholder management skills.
- Experience in data reporting to management and gathering market intelligence.
- Ability to collaborate with the sales team on strategy and optimization.
- Team handling or people management experience with the ability to motivate and guide team members.
- Ability to work both independently and as part of a team.
Qualifications:
- Bachelor's degree in computer science, Engineering, or a related field.
- 8+ years of experience, including exposure to team handling or leadership responsibilities.
ABOUT ACEFONE
Acefone, (Formerly Servetel) is a part of RTDS group (founded in 2010). The company focuses on simplifying communication for businesses. We are a product company that's making interactions simple, powerful, and customer focused. Our cloud-based omnichannel Customer Experience (CX) platform, AceX hosts powerful products, including:
- Interactions Hub: A unified communication platform to host cross-channel customer engagement on a single platform.
- Contact Center Studio: A powerful dialer to enhance calling experience between business and customers while boosting agent productivity.
- API Connect: A unique communication API suite to assist communication needs for mobile and web applications.
- Campaigns: Mass outreach product to connect with last audience in an efficient and productive manner.
These products are designed to help businesses deliver exceptional experiences at every touchpoint of the customer journey.
Headquartered in Gurgaon, we are trusted by 5000+ global businesses and bring seamless communication with industry-leading integrations to ensure an efficient, yet effective CX. Our ISO 27001 certification vouch for our top-notch security and a 99.95% uptime guarantee.
Acefone's user-friendly, insight-driven products offer 300+ features, serving different channels, like Voice, WhatsApp, SMS and more. With custom integrations powered by neat APIs, it smoothly aligns with every business unique demands.
Mission: To make communication easy and efficient for businesses.
Vision: To be the global leader in business communication technologies.
Values that drive us:
Collaboration - Together We Achieve More
Integrity - Upright, all the time
Striving for Excellence - Brilliance is Basic Benchmark
Customer Centricity - Partner in success
We Care - Nurturing a Better Tomorrow
CONTACT INFORMATION
Website: https://www.acefone.com/
