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Harris Global Business Services (GBS)

Sales Development Representative (SDR)

1-3 Years
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  • Posted a month ago
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Job Description

Key Responsibilities

  • Outbound Prospecting:
  • Identify, research, and target potential prospects (clinics, solo providers, group practices, etc.) through email campaigns, cold calling, LinkedIn, and other outbound channels.
  • Use tools such as CRM, prospecting platforms, and intent data to build and segment targeted outreach lists.
  • Lead Qualification:
  • Engage prospects in meaningful conversations to identify their needs, pain points, current systems, and decision-making timelines.
  • Qualify leads against the defined ICP (Ideal Customer Profile) and hand them off to the Sales Team for demos.
  • Pipeline Generation:
  • Consistently meet or exceed monthly and quarterly qualified meeting targets.
  • Maintain accurate and timely records of prospect interactions and progress in the CRM system.
  • Market Intelligence:
  • Gather feedback from prospects to provide insights into market trends, competitive landscape, and messaging effectiveness.
  • Continuously refine outreach strategies based on results.
  • Collaboration:
  • Work closely with the Sales and Pre-Sales teams to align on qualification criteria, messaging, and follow-up strategies.
  • Participate in regular team meetings to share learnings, challenges, and wins.

Required Skills & Qualifications

  • Minimum 12 years of outbound SDR / cold calling/lead generation experience, preferably in SaaS or healthcare technology. Comfortable working in US time zones (Night Shift, IST).
  • Excellent verbal and written English communication skills; confident in engaging with US-based prospects over phone and email.
  • Strong understanding of outbound sales techniques cold calling, email sequencing, LinkedIn prospecting, etc.
  • Self-motivated, target-driven, and comfortable working in a commission-based structure.
  • Familiarity with CRM tools (e.g., HubSpot, Salesforce) and prospecting platforms is a plus.
  • Understanding of healthcare workflows, EHR systems, or medical practice operations will be an added advantage.

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Job ID: 134142143