Sales Development Representative (Outbound) | CPaaS

Sales Development Representative (Outbound) – CPaaS

Thane, India | SDR Team | Full-time

Are you creative enough to thrive in the rapidly evolving world of cloud communications

Does identifying, engaging, and converting prospects in global markets excite you

Do you have the grit to stay persistent while staying innovative in your outreach

If so, come build your future as part of our Sales Development team powering enterprise communication for global businesses.

The Impact you will create in the Job:

● You will generate qualified leads entirely through an outbound-driven approach—creating awareness, driving interest, and booking high-quality meetings for the Sales team.

● You will build a strong pipeline of Sales Qualified Opportunities by penetrating new accounts across CPaaS-relevant segments like BFSI, e-commerce, logistics, fintech, travel, and digital-native companies.

● Understand customer use-cases across SMS, voice, WhatsApp API, RCS, email, verification APIs, and omnichannel communication workflows, and map them to business pain points.

● Actively analyze and identify gaps in prospect communication, conversion patterns, and engagement strategies for continuous improvement.

● Follow up on leads, conduct deep research, identify key decision makers (Marketing, Product, Engineering, Growth), and nurture prospects through multi-touch outreach.

● Deploy a mix of high-volume cold calling (60+ dials/day), email sequences, LinkedIn/social selling, and personalized messaging strategies to maximize conversions.

● Manage all prospects, interactions, and activities inside CRM with 100% hygiene and visibility.

● Redefine outbound strategies and improve conversion rates across the SDR funnel—top-of-funnel engagement to SQL handover.

● Collaborate with Pre-Sales, Marketing, and Product teams to build messaging that resonates with CPaaS buyers across regions.

● Maintain strong metrics, meet booking targets consistently, and take complete ownership of your pipeline.

What we look for:

● Minimum 1.5 years of experience in phone-based outbound B2B sales development or inside sales, preferably in SaaS/CPaaS/MarTech/telecom-tech.

● Excellent written and spoken English with the ability to deliver clear, compelling, and personalized communication across email, phone, and social platforms.

● Strong research capability to identify ICPs, accounts, and multi-stakeholder structures.

● Strong listening and questioning skills with the ability to handle objections confidently.

● Grit to handle rejections and persistence to operate in a high-volume outbound environment.

● Experience running email drip campaigns and using tools like Outreach, Apollo, SalesLoft, or similar.

● Ability to understand basic CPaaS workflows (SMS routing, WhatsApp API, OTP/verification, voice APIs, omnichannel flows).

● Ability to adapt to fast-paced environments with shifting priorities and evolving product offerings.

● A genuine interest in growing a long-term career in Sales or Sales Development.

Why Us

We are a next-generation CPaaS platform helping enterprises deliver seamless customer communication across messaging, voice, and digital channels. Our cloud APIs and intelligent communication stack enable scalable, secure, and real-time engagement trusted by leading enterprises across the globe.

What's in it for you

● Massive learning and exposure to high-growth global CPaaS market

● Work with innovative teams building the future of enterprise communication

● Opportunity to pitch multiple communication APIs and engagement solutions

● A culture that encourages creativity, experimentation, and ownership

● Fast career growth opportunities based on performance

If this sounds like a team you want to be a part of and a role you can thrive in, don't hold back from applying!

Let's converse—our inquisitive minds are eager to know more about you.