Sales Development Representative

#Mandatory Skills

#Inside sales #lead qualification #outbound calling #WhatsApp and email communication #CRM updates #Follow-up discipline #Appointment scheduling

## Role Overview

The Sales Development Representative will be the first point of contact for many prospective guests and clients. The role is responsible for responding quickly to enquiries, understanding requirements, qualifying opportunities, and scheduling property visits for the sales team.

This position suits an energetic communicator who enjoys speaking with people and can follow up persistently without compromising the guest experience.

## Key Responsibilities

- Respond promptly to enquiries received through calls, WhatsApp, websites, campaigns, and referrals.

- Make outbound calls to new, pending, and previously engaged prospects.

- Qualify enquiries by gathering the occasion, dates, guest count, room requirements, budget, preferred property, and decision timeline.

- Introduce relevant properties and communicate their key differentiators.

- Share approved brochures, property information, photographs, and other sales material.

- Schedule property visits and coordinate appointments with the appropriate sales representative.

- Follow up before visits to improve attendance and reduce no-shows.

- Nurture prospects who are interested but not yet ready to book.

- Record every interaction, requirement, status, and next action accurately in the CRM.

- Escalate high-intent and urgent opportunities to the Sales Manager.

- Re-engage dormant leads and capture reasons for lost or discontinued enquiries.

## Candidate Profile

- 1-3 years of experience in inside sales, telesales, customer service, hospitality, events, travel, real estate, or another customer-facing industry.

- Hospitality industry experience is preferred, not mandatory.

- Strong spoken and written communication skills.

- Confident using telephone, WhatsApp, email, and CRM systems.

- Organized, persistent, responsive, and comfortable working towards daily targets.

- Fluency in English and Hindi required; Kannada or another regional language is advantageous.

- Graduate degree preferred.