Sales Customer Support

Company Description

Founded in 2015 by Mallika Sharma, The Leather Laundry (TLL) specializes in sustainable luxury by offering expert repairs and meticulous restoration for leather goods. Based in India, TLL provides services such as handbag and shoe restoration, luxury leather jacket care, and premium sofa cleaning. With a team of highly skilled technicians and a focus on convenience through a Pan India pick-up and drop-off service, TLL is committed to extending the lifespan of prized leather possessions while promoting sustainable practices to their customers.

Role Description

This is a full-time, on-site role for a Sales Customer Support specialist located in Delhi, India. The role involves providing exceptional customer support and ensuring customer satisfaction through effective communication and problem-solving. Responsibilities include addressing customer inquiries, offering technical support for product-related queries, and assisting clients in navigating and utilizing the company's service offerings. The role also emphasizes relationship building and ensuring a seamless and satisfactory customer experience.

Qualifications

• Proficiency in Customer Support, with a strong focus on ensuring Customer Satisfaction
• Strong Interpersonal and Communication Skills, with the ability to build positive relationships
• Technical Support capabilities to address client queries related to products and services
• Strong Analytical Skills to assess client needs and propose effective solutions
• Self-motivated and proactive approach to problem-solving
• Fluency in English and Hindi; additional languages are an asset
• Bachelor's degree in Business, Marketing, or a related field is preferred
• Familiarity with the leather, luxury, or restoration industry is advantageous

Salary

The salary for this position ranges from 25,000 to 30,000 per month, depending on experience and qualifications.