Responsibilities
- Travel Arrangements: Coordinate and manage all aspects of travel for clients, including flights, accommodations, transportation, and other travel-related services.
- Ticketing: Handle the booking and issuance of tickets for flights, trains, and other modes of transportation.
- Visa Processing: Assist clients with visa applications and processing, ensuring all necessary documents are submitted and procedures followed.
- Customer Service: Provide exceptional customer service and support to clients, addressing their needs and resolving any travel-related issues promptly.
- Booking Management: Handle reservations, cancellations, and changes efficiently, ensuring accuracy and compliance with company policies.
- Vendor Coordination: Liaise with travel service providers, negotiate rates, and ensure timely delivery of services.
- Documentation: Maintain accurate records of travel bookings, itineraries, visa applications, and related documentation.
- Problem Solving: Quickly and effectively resolve any travel-related problems that may arise, providing 24/7 support to clients as needed.
- Compliance: Ensure all travel arrangements comply with company policies, industry regulations, and client preferences.
- Reporting: Generate and analyze reports on travel activities, costs, and client feedback to improve service delivery.
- Team Collaboration: Work closely with other team members to ensure seamless operations and high levels of client satisfaction.
Requirements
- Minimum of 3+ years of experience in travel operations or a related field.
- A bachelor's degree in travel management, hospitality, or a related field is preferred.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Proficiency in travel booking systems.
- Experience in visa processing and ticketing.
- Ability to work under pressure and handle emergency situations.
- Attention to detail and accuracy in all tasks.
- Willingness to provide 24/7 support and work on weekends (Monday to Saturday).
This job was posted by Kalyani Agnihotri from Ergobite.
