Sales Coordinator - Services Division | Condition Monitoring & Reliability Services

Job Description

Position: Sales Coordinator - Condition Monitoring & Reliability Services

Location: Rabale, Navi Mumbai

Employment Type: Full-Time

Department: Services / Sales Coordination

Reporting: To Sales Manager / Business Head

Job Summary

ROKADE Group is looking for a Sales Coordinator to support the Services Division in managing enquiries, quotations, customer follow-ups, service scheduling, documentation, billing coordination and closure of industrial service jobs. The candidate coordinates with customers, Sales Engineers, Condition Monitoring Engineers, Service Engineers, Accounts and Management.

Key Service Portfolio

• Dynamic Balancing Services
• Vibration Analysis
• In-Situ / On-Site Balancing
• Laser Shaft Alignment
• Infrared Thermography
• Motor Current Signature Analysis (MCSA)
• Turbo Machinery Vibration Analysis & Balancing
• Oil Analysis
• Remote Vibration & Condition Monitoring
• Rotor Repair Services
• Ground Vibration Analysis
• Other ROKADE Condition Monitoring and Predictive Maintenance services.
  
  

Key Responsibilities

Service Enquiry Management

• Receive enquiries via email, phone, WhatsApp, website, IndiaMART and TradeIndia.
• Identify basic service requirement and route it to the correct Sales/Service Engineer.
• Record every enquiry and ensure none remains unattended.
  
  

Quotation Coordination

• Prepare quotations from approved rates and technical inputs.
• Coordinate scope, equipment details, site, manpower, travel and duration.
• Send/revise quotations and maintain records.
  
  

Customer Follow-Up

• Follow up open quotations, feedback, expected order dates and clarifications.
• Maintain daily/weekly reports and escalate high-value/urgent opportunities.
  
  

Service Job Coordination

• After PO, coordinate manpower, site contact, visit dates, scope, instruments/tools and travel/accommodation requirements.
  
  

Reports, Billing & Payments

• Follow up service reports and timely submission.
• Maintain service, measurement, thermography, vibration, balancing and alignment records.
• Coordinate invoicing with Accounts and follow up outstanding payments and invoice/GST/PO queries.
  
  

Service Sales & Repeat Business

• Identify additional-service opportunities from completed jobs.
• Track quarterly/half-yearly/annual requirements and AMC renewals.
• Develop cross-selling such as Vibration Analysis Balancing Alignment Thermography MCSA Oil Analysis Remote Monitoring.
  
  

CRM & Internal Coordination

• Maintain customer/plant/contact/equipment/service/quotation/PO/payment data.
• Coordinate Customer Sales Coordinator Sales Engineer Service Engineer Accounts Customer.
• Ensure no enquiry, visit, report or payment follow-up is missed.
  
  

Qualification & Experience

Qualification: Graduate / Diploma / B.E. / B.Tech.; B.Com/BBA/B.Sc., Mechanical/Electrical or Sales/Marketing backgrounds preferred.

Experience: 1–4 years in sales/service coordination, industrial services, engineering products, condition monitoring or maintenance. Freshers with strong communication and coordination may be considered.

Required Skills

Professional English email writing; Hindi communication; basic industrial-equipment knowledge; MS Excel/Word; CRM/ERP preferred; strong follow-up and documentation.

KPIs

Enquiry response; quotation TAT; follow-up; service scheduling; report closure; repeat business; AMC renewal; payment follow-up; CRM accuracy.