Job Description
Position: Sales Coordinator - Condition Monitoring & Reliability Services
Location: Rabale, Navi Mumbai
Employment Type: Full-Time
Department: Services / Sales Coordination
Reporting: To Sales Manager / Business Head
Job Summary
ROKADE Group is looking for a Sales Coordinator to support the Services Division in managing enquiries, quotations, customer follow-ups, service scheduling, documentation, billing coordination and closure of industrial service jobs. The candidate coordinates with customers, Sales Engineers, Condition Monitoring Engineers, Service Engineers, Accounts and Management.
Key Service Portfolio
- Dynamic Balancing Services
- Vibration Analysis
- In-Situ / On-Site Balancing
- Laser Shaft Alignment
- Infrared Thermography
- Motor Current Signature Analysis (MCSA)
- Turbo Machinery Vibration Analysis & Balancing
- Oil Analysis
- Remote Vibration & Condition Monitoring
- Rotor Repair Services
- Ground Vibration Analysis
- Other ROKADE Condition Monitoring and Predictive Maintenance services.
Key Responsibilities
Service Enquiry Management
- Receive enquiries via email, phone, WhatsApp, website, IndiaMART and TradeIndia.
- Identify basic service requirement and route it to the correct Sales/Service Engineer.
- Record every enquiry and ensure none remains unattended.
Quotation Coordination
- Prepare quotations from approved rates and technical inputs.
- Coordinate scope, equipment details, site, manpower, travel and duration.
- Send/revise quotations and maintain records.
Customer Follow-Up
- Follow up open quotations, feedback, expected order dates and clarifications.
- Maintain daily/weekly reports and escalate high-value/urgent opportunities.
Service Job Coordination
- After PO, coordinate manpower, site contact, visit dates, scope, instruments/tools and travel/accommodation requirements.
Reports, Billing & Payments
- Follow up service reports and timely submission.
- Maintain service, measurement, thermography, vibration, balancing and alignment records.
- Coordinate invoicing with Accounts and follow up outstanding payments and invoice/GST/PO queries.
Service Sales & Repeat Business
- Identify additional-service opportunities from completed jobs.
- Track quarterly/half-yearly/annual requirements and AMC renewals.
- Develop cross-selling such as Vibration Analysis → Balancing → Alignment → Thermography → MCSA → Oil Analysis → Remote Monitoring.
CRM & Internal Coordination
- Maintain customer/plant/contact/equipment/service/quotation/PO/payment data.
- Coordinate Customer → Sales Coordinator → Sales Engineer → Service Engineer → Accounts → Customer.
- Ensure no enquiry, visit, report or payment follow-up is missed.
Qualification & Experience
Qualification: Graduate / Diploma / B.E. / B.Tech.; B.Com/BBA/B.Sc., Mechanical/Electrical or Sales/Marketing backgrounds preferred.
Experience: 1–4 years in sales/service coordination, industrial services, engineering products, condition monitoring or maintenance. Freshers with strong communication and coordination may be considered.
Required Skills
Professional English email writing; Hindi communication; basic industrial-equipment knowledge; MS Excel/Word; CRM/ERP preferred; strong follow-up and documentation.
KPIs
Enquiry response; quotation TAT; follow-up; service scheduling; report closure; repeat business; AMC renewal; payment follow-up; CRM accuracy.
