Job Purpose
- The MIS Analyst is responsible for the design, development, implementation and support of reports, Excel Reports, and other tools working with cross-functional teams..
Key Result Areas/Accountabilities
- Develop and maintain daily, weekly and monthly operational analysis as it relates to volume, efficiencies, cycle time, quality, and service
- Report on operational metrics, conduct data and business analysis, and present summary of findings to management in a clear, concise, convincing, and actionable format
- Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
- Provide support and maintenance to existing management information systems (MIS).
- Generate and distribute management reports in accurate and timely manner
- Develops MIS documentation to allow for smooth operations and easy system maintenance
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop MIS system for customer management and internal communication
- Provide strong reporting and analytical information support to management team
- Generate both periodic and ad hoc reports as needed
- Understand customer problems and provide appropriate technical solutions
- Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
- Participate in cross-functional meetings to resolve recurring customer issues.
- Establish a strong relationship with Team Managers and management through a demonstration of industry knowledge and of the business issues at hand
- Analyze current business processes and make recommendations for improvements
- Maintain thorough understanding of data and information resources
- Maintain a status on all projects and proactively communicate with management and customers
Core Competencies, Knowledge, Experience
Critical Success Factors
- Leads Decision Making & Delivering Results
- Builds Strategic Relationships & Organizational Agility.
- Analytical Thinking
Threshold Functional Competencies
- Products Services & Technology Knowledge - Consumer
- Negotiation
- Working with Partners
Differentiating Functional Competencies
- Solving Problems
- Sales Planning & Forecasting
Experience
- 1 - 4 years
- Experience with distribution planning and channel implementation.
Must have technical / professional qualifications
- Graduate in any field
- Data analytics and process improvements
- Excel and Presentation skills
