Key Responsibilities
- In-House Sales Coordination
- Manage in-house sales operations , including handling customer inquiries, preparing quotations, and processing orders.
- Coordinate with customers and distributors over phone and email for order confirmation, dispatch details, and product availability.
- Support the field sales team by generating leads, maintaining follow-ups, and ensuring smooth communication flow.
- Order Processing Documentation
- Create and maintain accurate sales orders, quotations, and invoices in the ERP system.
- Ensure timely coordination with the logistics, production, and quality teams for smooth order execution and delivery.
- Track order status and proactively update customers on timelines or changes.
- Customer Relationship Management
- Build and maintain strong relationships with existing customers through effective communication and prompt response.
- Handle customer concerns or queries professionally and ensure quick resolution in coordination with relevant departments.
- Support sales targets through excellent customer service and timely follow-ups.
- Reporting MIS
- Prepare daily, weekly, and monthly sales reports and dashboards for management review.
- Monitor sales performance, pending orders, and collections, and provide insights to the Sales Head.
- Maintain and update customer databases regularly.
- Cross-Functional Coordination
- Collaborate with the finance team for billing, credit control, and payment follow-up.
- Assist the marketing team with data support for promotions, customer visits, and presentations.
Qualifications
Education:
- Bachelors degree in Commerce, Business Administration, or a related field.
Experience
- 2-5 years of experience in in-house / inside sales or sales coordination within the lubricants, chemical, or manufacturing industry .
- Hands-on experience with ERP systems and MS Office tools (Excel, Word, PowerPoint) .
Skills
- Excellent communication and negotiation skills.
- Strong organizational and multitasking abilities.
- Customer-oriented with a proactive and positive approach.
- Accuracy and attention to detail in documentation.
This job is provided by Shine.com
