Sales Coordinator

Company Overview

Enoteca Group, founded in 1988, specializes in retail, wholesale, and e-commerce across Japan and Asia, including Singapore. Enoteca Singapore distributes and retails fine wines, serving hotels, restaurants, and corporate clients, with a flagship shop at Takashimaya featuring 1000 SKUs.

Job Summary

You will manage order processing and coordinate with sales, logistics, and warehouse teams to ensure timely order fulfillment. You will maintain accurate sales records, handle customer communications, and support sales projects to enhance workflow and customer satisfaction.

Responsibilities

• Process orders and coordinate with sales, logistics, and warehouse teams to ensure timely and accurate order fulfillment
• Maintain daily accuracy and completeness of sales paperwork and records for reliable data management
• Organize and manage purchase orders, invoices, and related sales documents to support smooth operations
• Facilitate effective communication and coordination between departments throughout the sales process
• Prepare daily sales reports, delivery summaries, and headquarters reports to track performance and inform management
• Acknowledge purchase orders and communicate proactively with customers on order status and related matters
• Address and resolve customer complaints promptly to maintain high customer satisfaction
• Maintain and update the sales database or CRM system to ensure current and accurate customer and sales information
• Provide general sales support by assisting with administrative tasks and customer interactions
• Assist in sales-related projects or initiatives to improve sales processes and outcomes
• Support process improvements and workflow enhancements to increase efficiency and effectiveness
• Collaborate with cross-functional teams on administrative tasks as needed to support business operations

Required competencies and certifications

• Minimum GCE O Level, Professional certificate, or NiTEC in any field
• At least 1-2 years of experience in customer service and administrative roles

Preferred competencies and qualifications

• Positive attitude with willingness to learn
• Ability to work independently and as a team player while maintaining composure in a fast-paced environment