Sales Coordinator

Job description

Position-Sales coordinator(junior)

Job Location- Andheri & Vasai-Mumbai Candidates only

Working Days & Time-Monday- saturday(9am-6pm)

2nd & 4th Saturday will be off

Salary-30-35k

Major Duties & Responsibilities

• Receive and process customer Purchase Orders and Sales Orders.
• Verify product code, specification, quantity, price, delivery schedule and payment terms. Enter and maintain order details in ERP.
• Monitor open orders and ensure timely execution.
• Coordinate with Planning and Production for customer delivery commitments.
• Follow up on pending orders and communicate delays to customers.
• Coordinate dispatch planning with Production, Stores and Logistics.
• Share dispatch schedules and delivery updates with customers.
• Ensure required documents are available before dispatch.
• Monitor pending and overdue deliveries.
• Coordinate COA, COC and other customer-specific documents, wherever applicable.
• Ensure customer-specific packaging, labelling and documentation requirements are followed.
• Maintain proper records of customer communications and documents.
• Coordinate with Accounts for invoicing and billing-related issues.
• Support preparation of Sales Orders, E-Invoices and E-Way Bills.
• Verify pricing, product codes and commercial terms.
• Follow up on billing discrepancies.
• Acknowledge customer complaints within 24 hours.
• Coordinate with Quality and concerned departments for investigation and closure.
• Follow up for NCR, CAPA and other corrective actions.
• Maintain complaint status and communicate updates to customers.
• Maintain customer-wise order status.
• Prepare order booking, pending order, dispatch and billing MIS.
• Submit monthly reports to management.
• Highlight delays, shortages and customer-specific issues.
• Follow applicable requirements of ISO 15378:2017 (GMP) and ISO 13485.
• Maintain required records and documentation.
• Support customer and certification audits.
• Ensure compliance with applicable QMS procedures.

If interested please share your cv on [Confidential Information]