Sales Coordinator
Position Title: Sales Coordinator
Location: Chennai - Nungambakkam
Job Type: Full-time
- Draft, process, and issue accurate Offers/Quotations and Proforma Invoices to customers based on sales requirements.
- Process confirmed purchase orders into formal Sales Orders within SAP.
- Generate final Sales Invoices accurately upon dispatch/delivery confirmation.
- Maintain and update customer master data, pricing records, and sales history in the SAP system.
- Serve as the primary point of contact for customer queries regarding order status, product availability, delivery timelines, and documentation.
- Coordinate with the logistics/warehouse team to track shipments and proactively share dispatch details (LR copies, tracking IDs, invoice copies) with customers.
- Handle customer queries or complaints efficiently, liaising with internal operations teams for quick resolution.
- Follow up with prospective and existing customers on open offers, quotations, and leads to maximize conversion rates.
- Track lead status in the system and report progress regularly to the Sales Manager.
- Identify, track, and download relevant tender/bidding opportunities from various government and private portals.
- Prepare and compile required tender documentation, technical compliance sheets, commercial bids, and EMD (Earnest Money Deposit) details in coordination with internal teams.
- Ensure timely online or offline submission of tender bids and track post-submission evaluations.
- Monitor customer payment cycles and maintain an up-to-date tracking sheet for outstanding bills.
- Coordinate directly with customers and the finance department to facilitate timely payment collections and resolve payment/invoice discrepancies.
- Prepare and execute bulk promotional email campaigns to introduce new products, seasonal offers, or company updates to the customer database.
- Maintain an updated database of active, inactive, and prospective customer contacts for marketing outreach.
- Prepare daily, weekly, and monthly sales status reports, pending order lists, and dispatch summaries for management review.
- Collaborate closely with Sales and Warehouse teams to ensure order priorities align with stock availability.
- Coordinate the dispatch of product samples and marketing materials to potential clients upon request.
Qualifications & Skills Required
- Education: Any bachelor's degree
- Language proficiency: Hindi and English are mandatory along with the regional language Tamil
- Experience: 5 to 8 years of experience in a Sales Coordination.
Software Proficiency:
- Hands-on experience working with SAP (SD / Sales Module) is mandatory.
