Sales Coordinator

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Job Description

Key Responsibilities

Sales Support & Quote Management

Convert customer inquiries (email/WhatsApp) into ERP-based quotations and proposals.
Share accurate and timely quotes with customers.
Follow up on open quotes and reasons for non-conversion.
Re-quote based on internal discussions (pricing, brand, schedule, location).
Close open quotes with documented reasons.

Order & PO Coordination

Follow up on purchase orders and verify alignment with internal records (product specs, quantity, rates, delivery dates, payment terms).
Ensure all special instructions are captured and executed.

Sample & Dispatch Coordination

Record and track sample requests.
Liaise with sample and procurement departments for dispatch and inward tracking.
Coordinate with customers for sample feedback and evaluation.

Logistics & Documentation

Issue dispatch instructions and coordinate with logistics for timely delivery and LR generation.
Collaborate with the quality team for technical documentation (CoA, Halal, MSDS) and customer complaints.

Receivables & Reporting