Sales Coach preferred from BPO/ Voice Process
Location: Chembur, Mumbai (Work from Office)
Working Hours: Monday to Saturday, 12:00 PM 9:00 PM
Experience: Minimum 5 years in BPO Quality, Sales Training, or Process Improvement roles
Compensation: 5,00,000 7,00,000 per annum (based on experience and industry standards)
About the Role
We are looking for a dynamic and self-driven Sales Coach who can take ownership of end-to-end process improvement and training within our BPO operations.
The ideal candidate will have a strong background in quality assurance, sales coaching, and process optimization, with the ability to motivate and develop teams to deliver consistent, high-quality performance.
This is a strategic and hands-on role that blends coaching, quality management, and operational excellence.
Key Responsibilities
- Gain an in-depth understanding of all operational and sales processes within the organization.
- Design and refine quality frameworks and process checkpoints across departments.
- Ensure continuous quality checks are being performed and take proactive steps to raise standards.
- Coach and motivate sales and service staff to enhance communication, conversion, and customer experience.
- Lead a team of Quality Analysts hire, train, guide, and evaluate their performance.
- Conduct regular calibration sessions with teams to maintain alignment on quality parameters.
- Identify skill gaps and design customized training sessions to improve sales effectiveness and service delivery.
- Resolve conflicts between the operations and quality teams through effective communication and teamwork.
- Review and analyze quality metrics, feedback, and trends to recommend actionable improvements.
- Participate in management meetings and contribute to strategic quality and sales initiatives.
Requirements
- Minimum 5 years of experience in Quality Management, Sales Coaching, or Process Improvement in a BPO or customer service environment.
- Proven ability to develop, implement, and monitor quality processes.
- Strong communication, leadership, and people management skills.
- Excellent analytical ability with a creative and solution-oriented mindset.
- Ability to train, inspire, and influence teams toward continuous improvement.
- Self-starter who thrives in a dynamic and fast-paced environment.
What We Offer
- Competitive salary based on experience
- Performance-based incentives and growth opportunities
- Freedom to innovate and implement new process improvement strategies
- Supportive and collaborative team culture
